We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Equipment Manufacturers

Full Throttle Suspension

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Business ordered a suspension lift kit for a customers truck that the customer gave us the details on the truck that we had never seen. FTS told us they had a kit to fit the year make and model of truck. We then placed the order with **** at FTS and got the parts in and the customer came to pick up the parts. The customer then noticed it was not going to fit his very rare truck that had a solid front axel. I told the customer I would get ahold of FTS and see what they would do to help us out on returning the $6000 lift kit. I reached out to FTS on 4/29/22 and asked **** to see what we could do. He then told us that they would work with us and let us know what they could do. NEVER to get a call back we called several time over the next couple weeks, finally getting an email to one of the owners, Email sent on 6/6/2022. Yet again no reply or phone call telling us anything. On 6/27/22 I refunded my customer as I could not get him an answer from FTS and I like to take care of my customer and do what I say im going to do. After going back and forth with **** a few more times, he agreed I should just send the kit back and they could figure out how we go about it after they got it back. So we shipped it back to CA. Now last week when Fedex tried to deliver the shipment FTS declined the package and I have a $6000 lift kit sitting in CA somewhere. I have called 4 Times in the last 2 days and all. I get is " you will have to talk to ****". But I he is the one I have been emailing for 3 months and can't get a call back or an email reply. This could have been a lot easier if he would just call me back and tell me something.

Full Throttle Suspension is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.