ComplaintsforFiesta Auto Insurance

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

       I made my car insurance payment on 4/24/23. I paid $244.84. A few days later, I received a letter from ****** stating they are going to cancel my policy if I don’t make a payment by 5/1/23. I called the Fiesta Auto in Reedley & they confirmed I did make my payment & first told me to disregard the letter & that they’d call ******. The gentleman at Fiesta Auto said he got in touch with ****** & emailed them proof of my payment to a lady in ******’s finance department said that she received his email. I got a voicemail on 5/1/23 from a person at fiesta auto confirming that I still had coverage and everything was ok and to continue to make my payments on time. A few days later, I received a letter from ****** saying my policy was cancelled. I again called fiesta auto who said that my policy was canceled. I asked if I need to sign any paperwork or if I was being charged a cancellation fee & he said no. I spoke with customer service at ****** who said I only paid $10 or $100 and that’s why my policy was canceled. The story was not adding up. They asked me to again pay the $244. I thought this was sketchy because I can’t trust them to also not “lose” this payment. On 6/23/23 I received a call from a gentleman at the Fiesta Auto insurance and he stated that I am due a refund. He sent me a document to sign. This document also had ******** ******** and **** ******’ signature on it. I received two letters from ****** saying I was being placed in collections. I then received a letter from a collections agency by the nene of ********, *******, and *****. Their letter states I should email or call with any proof I have about my “debt.” I called the collections agency and the rep was rude. I explained that any time I call ****** they do not answer the phone and that I would like to provide proof of payment. She then said, “what do you want me to do? Call them and tell them to answer the phone? Every time I call I’m told the issue will be handled, but now it’s been 3 months.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  i filed my taxes with ****** i cleary asked how much i would be paying she told me 300 i again asked her is that it she said yes when i recieved my taxes it shows i was charged 512 i called asking why i was told the bank charged their fees im sure the bank has fees but i think all that should be disclosed when taxes are prepared

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