Business ProfileforFederico College, Inc.

I went into this facility for a french pedicure and after she had prep my feet I was then informed that they didn't have the product to complete my requested service. I was informed by the student Minerva that they didn't have any white polish to complete the service that I had requested to be done. Originally when I scheduled the appointment I advised them of what type of pedicure that I wanted. After they failed to complete my request and being advised of this after the fact, I then requested a refund. I was denied a refund and I then asked to speak with the operations manager. I was then told that she wasn't available. I then left my my contact information for her to return my call and it's been approximately 2 weeks and still no response. I then called up ***** who is their competitor and received a 5 star rating excellent customer service. I paid 10 dollars less for the requested service and they did an excellent job job. The issue is they waited after the fact when it came for time for the product to be applied to advise me of this. They leads employees who assist in running this facility are very rude and can care less about trying to resolve an issue that was their fault in the first place. I was very disappointed in the service & their unprofessional staff. I have advised my family and friends not to support this facility in any kind of service and how rude of a demeanor the staff showed because they couldn't provide a service which I had paid for. Later I found out that Suzanne F******* the lead/owner was the one who scheduled the appointment and didn't know that her facility didn't have the proper utilities to provide the french pedicure that I had advised her of. They don't care about their customers and are very rude to their students who helps maintain the facility. If the requested service couldn't be done they should've never taken my money and should've properly advised me in advance that they didn't have the product to complete my request.