ComplaintsforValley Library Bindery
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I dropped off and paid for my dissertation to be bound on September 15, 2023. I have called several times and spoken to the company to ask when it will be ready and consistently been told to check back in a month. I have been calling and receiving the voicemail for the last four months. I have left 5 messages asking for follow-up on the status of my bound copy and do not get a callback. It is now Jan ****. i want the product I paid for. I have gone by the business establishment three different times in the last six weeks in the middle of the day and early morning, and it appears to be closed.Business response
01/17/2024
To Whom it may concern:
We received the first and second notice from you on January 10, ****. (same day)
Customer did NOT bring her dissertation in; her friend did.
This has not been paid for and the cost is $45.00 not $85.00.
The dissertation is complete and has been since November. The only contact information we have is on the message received several weeks ago (and just re-listened to on our machine) is ********************************* calling and leaving her phone number as ************. When I returned the call to this number; it stated that this was an inoperable number.
This was the only contact information we had.
I see now on the form submitted to the BBB that was not the correct phone number.
The dissertation is ready to be picked up anytime M-Thursday 7:30-11:00
Total due is $48.76. Beginning Dec 1, 2023, we accept cash only on individual orders.
Thank you
***********************************
Customer response
01/17/2024
I am rejecting this response because:
There should be nothing monetary more due. **** was paid in person last year in full to ***** by my friend. Multiple.messages as well as voice to voice conversations about the status of the order have happened over a years time!The business is nevwr open durring the advertised operational hours. Yes, my friend has been gracious ciming in on my behalf because I now live out of state. Please do call me directly at **********. I am requesting my order be shipped at this point given it has taken a year and a half to be received.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.