Business ProfileforJaguar Land Rover Fresno

My daughter purchase a 2021 ****** camry from Jaguar Land Rover Fresno on July 20,2024. This was her first experience in purchasing a car. She brought the car home and I realized there were some mechanical problems. I told her to call the dealer and tell them she wanted to return it. The salesman told her she had 7 days to bring it back. She called them within the first 48 hours of having the car. No calls were returned to her and she was never able to reach the salesman or anyone else at the dealership regarding the return of the car or the mechanical issues it was having. We began reviewing the paperwork given to her which included the car fax that showed 2 prior owners and damage to the vehicle. The car fax was not provided at time of sale, but simply stuffed in the folder with all the other paperwork. The salesperson lied to her about the car fax report and lied about her being able to return the car if there were any problems. She returned the car 4 days after purchase. The dealer refused to offer an extended warranty to cover any repairs and offered to buy the car back. They denied telling her about the 7 day return policy, about the lies of the car fax report and that they ever received any phone calls from her. They offered to buy the car back from her at a $5000 lower price than what she paid for it. She accepted the offer because she didnt want to deal with ongoing mechanical problems with the vehicle. I called the dealership and was hung up on by the general manager, ****. They lied to my daughter and took advantage of her being a young lady and first time car buyer. The were not transparent, lied, covered it up and then stole $5000 from her. The car is now back on their lot with an even higher price on it than before. This has been a terrible first time car buying experience for my daughter all because of the greed and shadiness of this car dealer. She had the car for 4 days and it cost her $5000.