ComplaintsforJaguar Land Rover Fresno

• Initial Complaint

  07/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My daughter purchase a 2021 ****** camry from Jaguar Land Rover Fresno on July 20,2024. This was her first experience in purchasing a car. She brought the car home and I realized there were some mechanical problems. I told her to call the dealer and tell them she wanted to return it. The salesman told her she had 7 days to bring it back. She called them within the first 48 hours of having the car. No calls were returned to her and she was never able to reach the salesman or anyone else at the dealership regarding the return of the car or the mechanical issues it was having. We began reviewing the paperwork given to her which included the car fax that showed 2 prior owners and damage to the vehicle. The car fax was not provided at time of sale, but simply stuffed in the folder with all the other paperwork. The salesperson lied to her about the car fax report and lied about her being able to return the car if there were any problems. She returned the car 4 days after purchase. The dealer refused to offer an extended warranty to cover any repairs and offered to buy the car back. They denied telling her about the 7 day return policy, about the lies of the car fax report and that they ever received any phone calls from her. They offered to buy the car back from her at a $5000 lower price than what she paid for it. She accepted the offer because she didnt want to deal with ongoing mechanical problems with the vehicle. I called the dealership and was hung up on by the general manager, ****. They lied to my daughter and took advantage of her being a young lady and first time car buyer. The were not transparent, lied, covered it up and then stole $5000 from her. The car is now back on their lot with an even higher price on it than before. This has been a terrible first time car buying experience for my daughter all because of the greed and shadiness of this car dealer. She had the car for 4 days and it cost her $5000.

  Business response

  07/29/2024

  This is a buyers remorse and nothing more.  The customer called with a shake over 75 MPH.  We let them know to bring it in and we would take care of it. (Customer had it repaired wheels out of balance). When I said I would pay for that repair they said great it was $5000 (a complete lie).  The salesperson never stated that they have 7 days to return the vehicle (maybe a different lot said that and they got confused). Reviewed all paperwork and the customer was provided and signed at the time of sale the Carfax/Cooling off period option. The customer also stated that they didn't read any of the paperwork.  After reviewing all documents and speaking to the client we offered to pay for the vehicle to go to a 3rd party Mechanic for inspection to make sure that they had the peace of mind that everything is good with the vehicle.  The client stated No we just don't want the car.  They then asked what we would buy it back for?  We offered them 27k (2k more than Carmax) and they chose to sell it back to us.

  The Mother called the next Day with demands and when she started calling people names and just saying that we are thieves I told her that the call was over.  We are not getting anywhere throwing accusations and calling names from someone that wasn't here for any of it.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle has been in the shop for 4 to 5 months. My motor was blown so they had to replace the motor and the turbo, after the 5 months on 9/27/23 I paid 6,883$ to get my car back. They had told me work was completed and it was test driven and ready.when I hopped on the freeway to get to my town, I noticed something felt strange with my brakes. Then when I got to town three warning lights came on. Then I towed it back because I didnt feel comfortable driving it because the brake pedal sank all the way to the floor. I towed it back the next morning, today 9/29/23 they told me they forgot to tighten the calipers. They said they test drove it, then gave it back to me being a huge risk, if the calipers would have slipped off I would have got in a car accident on the freeway not being able to stop. Dealing with the service has been feeling like they took forever to work on my vehicle, at first they couldnt find someone qualified to do it, then after a couple months they started working on it and it took 5 months to complete, and when they do give it to me I had it for less than a day and had to take it back because of unsafe work ethics.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In the middle of June 2022, I purchased a vehicle from haron. I reside in Utah, and the dealership is in California so the transaction was done from a distance. The vehicle price was $24500 and I paid $13000 as a down payment and financed the rest. Included on my down payment was the registration and license plates for the vehicle. Upon receiving the vehicle on the 17th of June 2022, I was unable to drive due to the lack of any sort of temporary permit. I contacted the dealership and ******** ****, whom brokered the deal stated haron utilizes a third party company and that within a week I should receive my license plates and registration, in the meantime I could go to the dmv and get a temporary permit. I went to the dmv, the state of Utah does NOT provide temporary license permits, they require the registration to be paid in full. I didn't pay it, because I trusted that as promised in a few days I would receive what I had already paid for. After attempting to contact ******** several times without any success, I was forced on the 27th of June 2022 to go to the dmv, and pay my registration in full (copy of the receipt will be included) in order to be able to drive the car and go to work. I again attempt to call and emailed ******** the receipt in order to get the refund without any response. I posted a review on Google of my experience, and **** ****** responded to the review and asked me to contact him. I've called 3 times and left messages with my information without any response. On July 7th 2022, I called the dealership and spoke to a supervisor. I explained the situation and the gentleman stated that ******** no longer works there and that he would check my claim and get back to me. Still haven't heard from anyone. I'm afraid my temporary plates will expire, still without a resolution from haron. I want a refund for what I paid the dmv and haron to please immediately fix their incompetence regarding what was promised and what I already paid.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took in the vehicle for cosmetic warranty issues on 10/18/2021. Dealership kept my vehicle due to the extent of the repairs. Since then agency has been giving me the run around on the repairs of my vehicle. I have been called to pick up my vehicle on 4 different occasions. All 4 different occasions the car has not been ready. On the last visit to the dealership on 04/29/2022 the repairs on the car were still not completed and the dealership damaged driver seat and rear passenger seat. Dealership still has my vehicle and has had it since 10/18/2021 with no resolution or eta on repairs. I have been making payments on a vehicle that I do not have.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction took place on August 14th 2021. I bought a certified used car from the dealership. 2019 Jaguar XE around 14,000 miles. The very next day, the check engine light went on. I called the sales rep. ******. Less than two weeks after having it, I took the car in for inspection. I was told by ****** that they could find nothing wrong with the car, I can pick it up, and it was safe to drive. I needed to leave town, so I had to pick up the car. ****** then told me, Id have to take the car back and leave it there for about a month to figure out the light issue. I told him when I got back, I'd take it back. On 11/20/2021 the car started to jerk and by 11/22/2021 the transmission started to smoke from my car, and it completely died. My car has been in their shop since (Jaguar). The dealership told me the manufacture no longer makes the transmission for my type of car nor is there one in the world that exist. I've reached out to the manufacture, they keep telling me there is no update on the transmission. The dealership cant even tell me if one will even be made. All they tell me is there is no ETA. I asked if they can take the car back, but I've been told no, with that said, I had to ask the manufacture to take it back. I have no ETA on a new transmission. I've been advised by the shop manager, that I should ask the manufacture for my money back. I bought the car off of their lot. They should be held accountable for selling me a damaged vehicle off their lot. I have a brand new loan I'm paying on, and I'm still paying for my insurance. They refuse any kind of resolution, take no responsibility for selling me a damaged vehicle, and continue to leave it up to the manufacture. The manufacture have no answer for me as well. I have no idea if my car will ever be fixed. Please help!

  Business response

  01/24/2022

  Please change the manager name to David Skinner.

  I have spoke to Julie a couple of time. Her vehicle needs a transmission. The transmissions is on back order with No ETA. Jaguar like many companies are having a hard time getting parts made fast enough. Her case has been escalated to the highest level with Jaguar. Julie was never told that we did not know if one would ever be made. I spoke with one of the top aids at Jaguar this morning about Julie. She will be reaching out to the customer no later than tomorrow. We will continue to keep the customer updated. 

  Customer response

  01/24/2022

   I am rejecting this response because:
  
  When asked what ETA meant, ,I was told there is no transmission in the world that exist for my car, and no transmission was being built to your knowledge. Not once was I told it was on back order. I’ve continued to be told there is No ETA. I was even told a current Jaguar customer has been waiting a year just for a new battery. I was also given the advice to ask the manufacture but my car back; it was my best option at this point. 

  Business response

  01/26/2022

  Julie was informed by me that here transmission was on backorder and there was no ETA. When Julie asked why there was no ETA (estimated time of arrival) because that meant there were none available. I do not know anything about a customer waiting a year for a battery. I don't think it will be very productive for us to go back and fourth about the meanings. When Julie said that we should take the vehicle back she was told that she would have to talk to contact the manufacture to do a buy back and that this was not something we do at the store level. Haron Jaguar Land Rover has escalated the transmission to the highest level. The part is still on backorder with no ETA. 

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted Haron Jaguar in Fresno for an appointment to check suspension on my vehicle and I had the vehicle towed to their location. They checked me in on 10/20/21 and the vehicle was there for 6weeks until they checked out on 12/01/21. No loaner car I have to figure out how to find my own way how to have means of transportation to go to work. The miles on check in and check out was way off. There was a difference of almost a 1000miles. The service advisor Tom Simpson charged me $$4,885.18 and I paid when I picked up the vehicle on 12/02/21. As soon as I drive my car the suspension warning signals still keeps coming on. When I called Tom he did not pick up nor return the calls. I did not drive my car as much until I get another appointment from Haron to check the issue. Everytime I would drive my car the suspension fault signals would come on consistently. When I finally got a hold of Tom on 3rd week of December 2021, he said it might just be the sensors and it should be safe to drive so he booked me for appointment for 01/12/22. I got off work from the bay area and was driving to Haron, the vehicle started going up and down on its own while driving it and the suspension fault signals and warning was telling me to drive 30mph and I was on the freeway so I had to pull over more than 5x. The front driver side of the vehicle was higher than the 3 sides of the car and definitely was dangerous to drive an uneven vehicle. I called Tom and reported the issue, I NEVER got a return call from the him nor the company! I made numerous calls and complaints regarding my concern I never had any resolution from them. This was supposed to be a luxury/premium dealership but the kind of service was so bad and they just keep me hanging. Has given me bad advice to drive the car but it was very unsafe considering the problem was never fixed after all. Since I picked up my car on 12/02/21 the suspension fault warning signals was consistently showing on and off on the dashboard.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Agency is a total shame . We bought a Jaguar Ipace . It has not even been a year and the Lithium Battery blew out . They took over a month to replace it . When we went back to pick up it up the battery would not charge . They had to try and fix it again . We called asking about out car and they said the dropped a piece of equipment on it and that they had to send It to a body shop . It has been 3 month since we have been able to drive our car . Meanwhile we are still making the payment . We contacted and attorney and I think they are milking the time or increasing the mileage so we are not under warranty . Please help .

  Business response

  01/20/2022

  Good afternoon,

  Yes there vehicle was here for a little over a  month because the part was on backorder. We had the part on critical order which is the highest escalation there is for ordering a part. There was something that damaged the paint. We let them know as soon as it happened. There warranty is not even close to expiring nor were there any unnecessary miles put on their vehicle. Unfortunately parts being on back order is not uncommon these days with covid.

  Please let me know if there is anything else I can help with.   
  

  
  

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had appointment on 1/6/2022 for an oil and filter change only. My appointment was @ 7:30 am arrived on time an meet with ***** V. Not friendly @ all . Do not introduce herself or let me know her name. Ask for my keys and went to my vehicle to inspect. Set down at her desk and started typing, she recommended that I get the over 60,000 miles maintenance service for 735.00 and I told her I only wanted the 371.00 oil and filter change only…… she say ok . she printed out a copy of the invoice and ask to to signed at the bottom of the invoice. Ms ***** V did not explain or over the details or the price. Ms ***** V love working for her commission on the sweat of hard working honest people money. If she or others needed money I could have given you an tip. Stop taking advantage of the Senior citizens we have an little life left in this world too. Your professionalism and skills remind me of a hooker and a pimp environment at Haron Jaguar of Fresno. God bless you and the thieves that you work with.

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