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Find a Location

Lithia Ford Lincoln of Fresno has 1 locations, listed below.

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    Business ProfileforLithia Ford Lincoln of Fresno

    Car Dealers

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers New Automotive dealership selling.

    Business Details

    Location of This Business
    195 E Auto Center Dr, Fresno, CA 93710-5100
    BBB File Opened:
    1/21/1998
    Years in Business:
    28
    Business Started:
    7/1/1996
    Business Started Locally:
    7/1/1996
    Business Incorporated:
    6/24/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 33694 for this business, issued by DMV - Occupational Licensing Branch

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Lithia NC, Inc.
    • Lithia Ford of Fresno
    • Lithia FMF, Inc.
    Business Management
    • Mr. Bryan B. DeBoer, President
    Contact Information

    Principal

    • Mr. Bryan B. DeBoer, President
    Additional Contact Information

    Fax Numbers

    • (559) 436-4166
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    My wife's 2017 **** Fusion (now with 61K miles), which we bought new from Lithia, had the engine light come on. After dropping it there for a $250 diagnostic we were told that we needed a "New, $10K transmission", or they could rebuild it for $7.5K... but it may still have issues. Once again, this is a car with 61K miles on it. We were not supplied any diagnostic paperwork to show why we needed this work, we were told this by our service writer after he spoke to his service person who claimed " the transmission fluid was contanminated with metal shavings"... What? How? were my questions.I told them to button-it back up and we'd be back to pick it shortly.I then called a transmission specialty company and told them what we were just told by Lithia ******************* Thet said they'd be happy to take a look and if we needed a new or rebuilt transmission they could do the work, and guarantee it for $4.5k MAX.Three days later they called and said there was nothing wrong with our transmission after doing a double drain and unable to find ANY metal in the fluids... That cost about $500.My complaint is that Lithia service people attampted to fraudulently slamm my wifeand I into $10k of wiork that wasn't AND the service they did provide to check and replebtish the the fluids which I had to do at home as the radio was low.This isn't the first time we've had issues with Lithia. Before we purchase our new 2017 **** Fusion, we bough a 2-year old Fusion coming off lease. After driving it a month, we founf out that all of the sound insulation had been removed and that car was most likely used for trafficking drugs up from ******. We took $1200.00 loss on getting our from under that Lithia POS.
    Read More

    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    B. K

    1 star

    08/08/2024

    This place has gone down hill. Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting in there supposed ****************** lane. Also for concerns on a car under manufactured warranty they want you to leave it for 3 days before they will even look at it. This is ridiculous so go to *********** instead for good service.

    Lithia Ford Lincoln of Fresno Response

    08/09/2024

    We appreciate your feedback and apologize for the inconvenience and extended wait times with our service department. Unfortunately, we simple do not have enough technicians currently to handle the influx of maintenance and repair needs and are actively searching to increase our staff. This has been an issue brought up by many customers lately and it is our top priority to get each client serviced in a more timely manner. If we ever get another opportunity to assist with your service needs I encourage you to schedule a mobile service for most maintenance items which will work around your schedule and make it as convenient as possible.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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