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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a car about a month ago with the extended warranty. The day my first payment is due I notice the headlights not working. I informed enterprise and they told me to take it to pep boys here on fresno for a diagnostic under warranty. *** boys says the vehicle has a major electrical short and they can't touch it. Have an appointment at ****** jeep on the 17th of July. I told ****, the manager, that I don't feel safe driving a vehicle without working headlights and they said there is nothing they can do but suggest a mechanic. No offer of a rental or anything. Just drive a new, unsafe vehicle. 2021 jeep compass.Business response
07/17/2024
Hi,
I am *************************, the Area Car Sales Manager here at Enterprise car sales ******* I am sorry for what has happened to Mr. **** car. He did come into our office and mentioned that his headlight was malfunctioning 1 month after he bought it. Because, we are not mechanics we referred him to pep boys as they are a lot faster than the dealership when it comes to looking at and diagnosing certain issues. Upon directing Mr. **** to pep boys, he did mention that he himself had fixed/replaced the bulb on the headlight which could have caused a short. A month is a long time and anything could have caused the light bulb to malfunction, we did sale Mr. **** the vehicle with working headlights as it is a certified vehicle. This is a new vehicle and anything that happens we suggest an ASE certified mechanic who touches the vehicle. We always do everything we can to help our customers but when something happens with a vehicle we cant fix/work on it, We can point the customer in the right direction to get the car addressed. Today is the day that ************ has his appointment at the dealership, they will fix his car and because he has the extended warranty it will cover at least 10 days of rental.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
4880 N Blackstone Ave
Fresno, CA 93726
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.