ComplaintsforCalifornia All Steel Carports, Inc.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We originally had a metal building installed by the California All- Steel then we had additional work done. After reviewing the detailed information that came from them days after we signed the agreement we canceled the overhead door. We have documentation from them saying we would get a refund. 9 months later after many emails back and forth they decided to deliver a door to our propert. We would like the refund as agreed upon in writing. We have all the back up to this and are glad to provide.

  Business response

  01/09/2024

  Dear BBB Complaint Case Manager,
   At our company, when customers place special orders, it involves acquiring or crafting unique products tailored to their specific requirements. Our standard procedure mandates upfront payment to initiate the ordering process and secure materials for these specialized items.

  
  In the case of ***************************** order for a 16 wide *************************************************************************** displayed on our price sheet. As requested, we procured the specialized door, incurring expenses for materials, labor, transportation, and other associated costs, solely to fulfill ************************ unique order.

  
  Cancellation of such an order, especially after procurement or production has begun, means the resources, time, and expenses allocated to fulfilling the specific request have already been expended or committed.
  This policy ensures our ability to provide customized products while covering expenses incurred in procuring and preparing these unique items. While we aim to accommodate customers in necessary situations, with special orders, the upfront payment secures materials and initiates production, making refunds unavailable once this process starts.

  
   On 12/14/2023, ******************** requested a refund or the door (emails attached). However, since the door was in our warehouse due to the unique order, we scheduled its delivery as requested by the customer. The door was delivered at ************************ request, signed off upon delivery (signed order attached), thus fulfilling our obligation. CAS does not owe ******************** any money as we completed the order, and he now possesses the specifically purchased door.
   Best Regards,

  ****

• Initial Complaint

  08/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a carport from California all steel back in may. Before they installed it they kept calling to me to pay in full. I informed them I already paid a deposit and would pay in full when the job was completed. They came to install it on August 17, 2023. The installer told me it was complete and to pay. I told him I would be there the next day to make sure it was to my liking ( right spot in the yard, color, etc.) he said no problem please pay by Friday at 5pm. We arrived late on 8/18 and I paid that day at 4:46 over an e-mail invoice. The balance went to zero. Later that evening we noticed screws with rubber washers, the kind used in this carpet, under the carport. At first we thought it was only a few. After picking them up the total was 35 ! Also noticed one was in the tire of our rent a truck. We decided to contact the company on Tuesday since it was the weekend. When we went to check our email, the company said to call about owing more money. We called back and they said they sent us to collections for over a thousand dollars for nonpayment after we had already paid in full the day before. The invoice number is *********. We have tried to get this taken off and they flat out refuse. The manger said she cant take it off. We explained that we had paid in full per her installers instructions, which she replied that he shouldnt have ever been dealing with us in the first place. We also told her how disappointed we were with finding screws under the carport, which she replied, thats not her problem. They have been extremely rude and unprofessional. Lying about keeping in contact with the installer during the project, which cannot happen because theres no cell service or Wi-Fi without the password up there as its a Cabin in the ***** . We just want to get out of collections and never to deal with them again. Also would like to help future customers of theirs, not to buy from this company, they are shysters.Thank you for your time.

  Business response

  08/30/2023

  To whom it may concern, attached there are two files one it has all of the file/documents for customer ********************. You will find the documents that proofs customer was well aware that the installation was happening an specific day and we offer to obtain card information and not to process it until after the installation, accounting department sent a link were customer could have paid 24/7 and you will also find the call logs were our office called multiple times from different phone numbers he was also given a date to pay otherwise it was going to be sent to collections. Our office communicated multiple times and no luck therefore we did what we informed the customer to pay by certain day. He ended up making a payment after the collection agency started to contact him, which led to still having an open balance of collection fees that accrued due to the fact that had already been sent to collections. You will also find the call recording when a customer made and agreed to the installation and again we offer multiple ways to pay the open balance. There was no communication from the customer. There are more call recordings that can also be provided so that whoever listens to them will be able to hear that ******************** threatened our company and we always showed respect. Unfortunately the only problem here is that he did not pay the balance that was COD (cash on delivery) in time and never communicated with our office to advise the delay or reason of the payment delay. Feel free to reach out for additional information. 
  Thank you

   

  P.S Audio file was sent in a separate email as it was not able to be uploaded here.

  Customer response

  08/30/2023

   I am rejecting this response because:
  
  I was in contact with the company. They would call me constantly, I told them I work nights and please do not call me before 10 oclock in the morning. They wanted me to pay for the carport on Wednesday before it was even installed. I told them I would not pay for a product that was not installed properly or to my liking and I would pay when I got up there and saw that the product was what I ordered. If they had a problem with that, they couldve waited and done it the next day when I told him I would be there. attached is a text message from their installer which said to pay by 5 oclock Friday, August 18. I told him I was on the way up as soon as I saw it, I would pay the invoice which I did by 5 oclock August 18. As you can see from the attached document, my balance went to zero and I thought everything was fine. It wasnt until I called them to inform them about the screws and the flat tire that they informed me they had sent me to collections. ( by the way, I was not trying to get any money taken off for the flat tire. I just wanted them to know that they had dropped screws all underneath. I told her that I had purchased the insurance, and I did not need any compensation ) I have not received anything from a collection agency, so I dont know where theyre getting that email.  I wish to be taken out of collections and not to deal with this company ever again. And if I wouldve done more research, I wouldve seen that their reviews are very low, and management seems to make excuses for their unprofessional behavior. If we cannot resolve this matter, they can give me my money back and take the carport back. This has been a complete nightmare to deal with. I dont like the fact that theyre insinuating that I was trying to dodge their calls. I have never blocked their phone numbers. I cant just pick up the phone whenever somebody calls I work in entertainment and that is not something Im allowed to do . Also the place where the carport is has zero cell service so if they tried to call me out there, they wouldnt be able to get a hold of me. Thank you for your time and I hope to resolve this matter soon.

  Business response

  08/31/2023

  To whom it may concern attached you will find the response to the rejection once again providing you with all documentation that customer is being dishonest about the situation. There are recorded calls and emails that he breach the contract by not paying COD like he had agreed on the signed order. We kept communication as you can see with all the attachments that proofs that we did do our best to collect amount due in a timely manner. 

   

  Thanks 

  Customer response

  09/04/2023

   I am rejecting this response because:
  The company is not stating all the facts. Attached are the text messages I had with the installer who works for California All Steel. The office manager is saying I was not in contact with them, but I was, however, in constant contact with their installer who was given my number from their company directly. We spoke on the phone several times, and also exchanged text messages. The fact that the company is saying we were dodging their calls, blocking them and not in communication, its just not true. I am completely offended by the email she sent to a man named ****. She tells **** in an email that we the customer left on purpose so we wouldnt have to sign her paper or make payment on the product. We were never there on Thursday when they installed it. I had to work Thursday night into Friday morning. I did not show up to my cabin, where this carport was installed until Friday afternoon. So that statement is completely false I never left on purpose as I was never there to begin with. I told their installer I would be up Friday. I would make sure everything was correct and as I ordered and then I would pay. As you can see from the text message, he said to pay by five, which I did, the invoice went to zero, said thank you and I thought we were done with the situation. She keeps repeating in her emails and messages to you that we did not stay in communication which is just not true. We talked to her several times before the product was installed and she kept requesting us to pay when the product wasnt even installed yet. As someone whos works with contractors, they should never ask you for the money upfront until the product or the services are installed. We had already made a deposit and I told her on the phone I would pay in full when I made sure what I requested is what I got. When I showed up to our cabin on Friday afternoon after I unpacked, turned the water on, made sure the property was OK, I went over to the carport made sure it was the right color and size then I paid the invoice over the email as they is not cell services. It wasnt until the next day that I noticed all the screws mixed in the rocks underneath  the carport. unfortunately, I had already parked my rental truck underneath it for the night and didnt realize I had a s**** in my tire until the next morning. We did inform them of the tire being flat. We thought they should know what kind of work their installers were doing. However, we never asked to be compensated for it and I did send her an email saying that exact response. I dont appreciate the fact that theyre trying to allude that were using this as a bargaining chip. I just wish to be taken out of collections from this company and move on. Theyve already been paid! Thank you for your time in this matter.

   

   

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  building was purchased through Powerbilt Steel Buildings Sep. 7 2022. California All Steel was to install the building 10/2022. The garage has holes where the walls connect, in the corners, and is not air tight and pests get in. The vents leak horribly around the edges. The insulation does not cover the whole ceiling and tops of the walls. On the outside there are areas where they did cuts , bent the metal over and left it hanging. All of the outside vents leak around the edges. Upon looking at the back of the building there are open seams, mismatched edges that lift in the wind, edges of building are done in pieces instead of one piece. There are also places that seem to be missing pieces of metal if you compare them to other places of building. I really believe they will never fix the building and I will be stuck with a leaky building. The building is used to keep my 5th wheel in that I live in, a garage with my solar equipment and batteries, a food pantry, laundry room, clothes storage, freezers and refrigerator. I also believe if they were to do the repairs it would not be done right. I contacted California Steel Jan. 2023 by phone, email and weekly since then about the repairs and that's when I get the run around about working on scheduling an appointment. Now they do not answer the emails. I was told that I could not call the office.

  Business response

  05/17/2023

  To whom it may concern please review my response.

  Thanks,

  ****

  Customer response

  05/17/2023

   I am rejecting this response because:
  When the leaks started nothing had been put in building.  As time went by things were set in building, electrical was installed, and lights installed on the beams of roof.

  When I started complaints about the leaks I told them it was the roof and vents they installed leaking.  No work was done on the inside or outer roof.  It also is not air tight and has holes in corners of building.  The inspection they speak off was done by flashlight at night.  I was never told that I could not have electricity installed.  It is a garage and last time I saw a garage it has power.

  They knew what the building was going to be used for when they sold it to me and it is not being lived in. I have called weekly and sent emails to them.  I can gather the emails if  you need me to.

  I am a disabled vet who lost everything when my neighbor burned down my house.  I do not need to loose what I have replaced because they refuse to repair the building.

  
  

  Business response

  05/19/2023

  Good morning here is the 2nd response with copies of mails and facts about the situation. 

  Thanks,

  ****

  Customer response

  05/19/2023

   I am rejecting this response because:
  
  Ca. All steel and powerbuild knew what the building was going to be used for.  Powerbuild needed the dimensions of the 5th wheel so they new it would fit in the middle section.  They also needed the contractor show the installers where the plumbing was going for the 5th wheel.  I could not sign the contract because I was unable to because of right hand being wrapped in bandages from 4th degree burns.

  I contacted them about the leaks in October 24 2022 about the leaks coming from the vents and was told at that time they would fix them when they could.  You kept my 1500.00 saying it was for installing them.  You are the reason it has been going on this long.

  What I find interesting is I was told the job would take about 2 weeks to finish, they did it in 4 days , rushing and leaving to fix leaky buildings on days 2 &3.  It was rushed and I had to pay the guys extra to lift the beams for the center section. They got a call that they had to drop what they were doing and go to Chico Ca to fix another leaky building.

  I think I should be given a partial refund of price paid for building, my 1500.00 paid for the vents, and I'll get someone to fix the leaks.

• Initial Complaint

  03/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In June, late 2022, California All Steel sent a crew to build a carport on our property. Upon completion, the crew and CAS were all made aware that the completed result was unsatisfactory due to severe neglect of materials used, horrible craftsmanship and damage to our property as well as parts we paid for that were not installed in the building. The parts we paid for not installed included brackets for extra bracing and four ground Augers (we paid for 20 and only 16 were used) and the total amount is $423.93. In February we were told if we signed a settlement document, our refund check would be sent. Now CAS claims they sent us a refund check that has not been returned to them, they are refusing to send a replacement check unless we will a check replacement pay fee in amount of $30. We have requested proof of said check but were told it was sent via “regular mail”. No check has been received from them, and with secure mail, had it been delivered, there is no possibility of theft. We should not be charged a fee to replace a check that California All Steel has not provided any proof was delivered to us and them having our money for nearly 10 months they should probably owe us interest! California All Steel should be required to refund the amount of $423.93 that we have multiple emails showing they owe said amount to us.

  Business response

  03/16/2023

                                                                                     ID ********

  To whom it may concern:

   

  Customer ****** ***** signed a release agreement and mutual release on February 10, 2023. We both agreed to refund her for $1,800.00 within 7 days of the execution agreement. This agreement says: Under agreement clause #2. Mutual release “Conditioned on ******* receipt of the settlement payment as described in section 1, above, the parties hereby release and forever discharge each other of and from each and every claim, cause action, right, demand, liability or obligation of any type, kind, or nature, whatsoever, whether known or unknown, anticipated or unanticipated, relating to , or arising out of, or which could have arisen out of. The Contract and /or the project.” The document was signed and the check #**** for $1,800.00 was delivered (February 13,2023, 4 days after the agreement was signed) via FedEx to ******* residence.  I have attached the legal settlement agreement and mutual release along with the Tracking information of the check being delivered to the customers residence, and lastly the pay stub of the check marked as settlement payment. If you have additional questions, please let me know.

   

   

   

  Thank You,

  *****

  Customer response

  03/20/2023

   I am rejecting this response because:
  
  ******,
  
  Thank you for promptly trying to resolve our complaint.  This is a HORRIBLE company to deal with they are constantly lying and changing their story.  From careless and unprofessional workmanship to the stress these people have caused us, this past 10 months have been a nightmare.  I have attached some of the email conversations, probably not in date order but out of respect for your time, I believe you will see they are fully aware that they owe us a refund.  I truly wish I had recorded them on the phone calls.  
  
  We were given 3 options:
  1. $1800 refund plus the $423.93
  2. Let that same evil crew on our property to take the shed away 25% restocking fee $4500 or more
  3. Or file a lawsuit in Fresno court which advice from an Attorney that we would lose.
  
  I am amazed how this company and Pro Metal building stay in business being so deceitful to their customers while delivering inferior products.
  
  If you need more, please let me know.
  
  *********** *****
  ###-###-####
  

  Business response

  03/21/2023

  This customer signed a legal document on February 10,2023 in which all issues were resolved and settled. After signing this she agreed to resolve the issues in good faith and got her refund as stated on the agreement. She should not be contacting our company or the BBB after signing a legal settlement agreement. Her actions can be prosecuted for breaching a legal agreement that has been executed and for slandering. Under agreement clause #2. Mutual release“Conditioned on ******* receipt of the settlement payment as described in section 1, above, the parties hereby release and forever discharge each other of and from each and every claim, cause action, right, demand, liability or obligation of any type, kind, or nature, whatsoever, whether known or unknown, anticipated or unanticipated, relating to , or arising out of, or which could have arisen out of. The Contract and /or the project.”  Please close this as we have provided the proof of the customer being satisfied by signing a mutual release agreement and her getting the amount of refund that was on the settlement. If there is anything else that you may need please let me know. 

  
  

  Thanks,

  Laura 

  Customer response

  03/22/2023

   I am rejecting this response because: 

  
  

  Per my inquiry with State Attorney General's office, we are entitled to the refund owed to us.  See attachment that was received from same person threatening prosecution there would be a separate check issued if we would sign their agreement.
  
  
  

  Business response

  03/24/2023

  Good morning ****** the settlement that she agreed and signed off was the one that you received a copy of already. I dont find a record of anything else ***** and ***** handle in our legal matters. If Mrs. ***** wanted something different in the settlement; she should have requested it prior to agreeing and signing. This case is closed on our end and if the customer does not agree after the settlement was signed she must contact our attorney as CAS refunded the customer already. 
  
  Let me know if you have any questions.
  
  Thanks,
  **** 

• Initial Complaint

  01/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  There is no address for RSI who California all steel claims the deposit was made to. However, they are listed on the contract as the dealer, but no contact information or address for them just for all steel.

  Business response

  01/24/2023

  Mr. ***** you have a receipt of the transaction that you made to RSI. My question is why are you claiming a deposit that was never given to CAS. You were the one that did the deal. Can you please explain how you found their contact information? CAS does not have your deposit. I suggest that you take a look at your emails when you made the purchase to communicate once again with the vendor as you and he have been in contact during the purchase and even after. Therefore we do not owe you anything. 

  Thanks

  Business response

  01/27/2023

  *******:

   

  California All Steel takes your complaints very seriously. We are reassessing our business relationships with our independent dealers to ensure quality service through each process from order intake, manufacturing, to installation.

   

  It is unfortunate that you had this experience, and it is not a reflection of our values. **** (RSI) is an independent dealer and not an employee of California All Steel. He uses our order form to submit for our review and approval as an independent contractor. As such your comments on (BBB and ****************************) are unfair characterization of our business. If you continue, we will explore options to seek damages for your unfair characterization of our business reputation to the full extent of the law.

   

  Respectfully,

  ****

   

  Manager 

  Customer response

  01/29/2023

   I am rejecting this response because:
  
  As the business that allowed **** to use you as a tool in the offer made to us we feel it is your responsibility to back up any complaints and follow through with a resolution or to provide us with ***** address and contact details other than just a phone number so we can pursue him in legal action. By your company refusing to provide these details you are leaving us no other alternative than to pursue through you since you allowed **** to work with you on the offer your company becomes part of the issue. Instead I’ve been told by your office that you cannot provide ***** information to us due to privacy laws which is bull honky, your company holds responsibility due to your relationship with **** as a dealer of your products and submitting bids on your letterhead. Our only interest at this time is to recover our deposit made under the ruse that we were doing business with your company and not with a separate entity. We were promised a particular price to be honored but only if we put down the deposit by a certain day which we did to only be told later that it couldn’t be honored. We want our deposit back and if **** works with your company as a dealer that you have determined was worthy enough to do jobs for your company then you should encourage him to refund the deposit made to him. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 24x36 carport from California All Steel. I was advised by the sales person that the carport was of high quality and California All Steel would install the carport. I signed a number of documents and read them thoroughly. One of the documents was a waiver for an engineered certified building. I thought the building was of good quality and wouldn’t need to have an engineer involved as the company would have already done that before selling it. I was never advised to get an engineer by anyone. The building collapsed on my boat and old truck. Had I known they were selling uncertified buildings, I never would have purchased it. Now due to me signing a waiver stating I would wave the engineered building, they will not stand behind their product. It was purchased in May of 2022, installed in August of 2022and fell in January of 2023. Had I been around or under the carport, I could have been hurt very badly! They are selling carports that are sub par products and are going to get someone killed.

  Business response

  01/20/2023

  This could have been prevented if you would have asked your county for the information that we requested to install a building adequate to your county psf ratings. Multiple times you said, including in your response that you read the waiver very carefully before signing so you understood that if this building was not certified to a specific snow load that would sustain high psf it would collapse. You signed the waiver taking the responsibility to install a non certified building with the absence of a permit and engineered drawings after we offered it to you multiple times. Only engineers design the snow loads and configure a more sturdy wind and snow load according to your address and only if ordered  and paid for upfront you get that service, this must be done by a licensed engineer no one in sales is a licensed engineer and it is the reason they recommend that you ask. This building would have a large snow load on the roof. Meaning that it would have had to have additional bracing and a closer spacing in the legs. The contract states that we are not liable for any inclement weather. You also signed a waiver waiving all liability for not purchasing the plans as we offered the service to you. The waiver is advising you for the last time before installation to look into the county requirements to install a building without engineered plans. All customers must sign this waiver as it is recommended to certify your building for all states that we service this is something that we only do due to the importance of certification. If you would have gone with any other company  you would have the same problem and it would have collapsed because you never went to the county to request the information. Lastly we do not install non certified buildings in the absence of the waiver since it is a huge liability that you sign of on and it makes customers aware of the importance. Attached you will find your signed order form and waiver for your reference. 

  
  

  Thanks,

  Flor 

  
  

  
  

  Customer response

  01/27/2023

   I am rejecting this response because: The company never advised me to seek an engineer and they didn't warn me that the building was "uncertified." The seller never warned me that the building need some type of certification either. In the paperwork there was a waiver. I read the waiver but I assumed the company would have had an engineer look at the building plan and make sure it was safe. I assumed the company would not sell a building in an area where it could fall and hurt someone or kill someone! The snow had almost completely gone so there was almost no snow on the building, so the snow was not the issue. The temperature in the area was below freezing at night and above freezing during the day. I think this weaked their thin metal and caused the collapse. No one warned me multiple times like they claim and no one ever talked to me about engineering or uncertified buildings or that it needed additional bracing. Noone! I talked to the seller, they sold me the building without issue or warning. Then I communicated with the company and no one ever said it was uncertified or I needed an engineer, they were all too happy to take my money. When it fell and I reached out to the company, they're solution was for me to claim it on my insurance and they would sell me another building at a discounted price. Then they got nasty with me when I contact the BBB because they tried to help me buy selling me another of their buildings. This company is going to get someone killed! 
  
  
  

  Business response

  01/30/2023

  We asked you and made you aware of the importance of a certified building when we presented you with the liability waiver that you signed, this is also in the contract that you signed.  We do not install a building without the waiver being discussed and signed for this reason. In this waiver we advised you to obtain engineered plans as your building would be “noncertified” if engineered plans are not purchased. You signed off all liability and agreed to install  a non certified building where you discharge CAS of any claims.  I will attach the waiver signed voluntarily.

  Thank You

  Customer response

  01/30/2023

   I am rejecting this response because:
  No one ever talked to me or warned me about anything! Yes you sent the paperwork and yes I signed it. My assumption was that your buildings had an engineer look over the plans and ensure the building was safe. I also assumed that a company would stand behind its product. I didn’t ask a lot of questions because I thought a a good company would take care of their customers. Boy was I wrong! You’re going to get someone killed! My kids and grandkids had been under that building many times! We can keep going through this but this is my step one. I’m looking into contractors licensing, L&I,  and talking to a lawyer now. I just want you to stand behind your product and reimburse me for what I’ve lost due to your sub par building. 
  
  

• Initial Complaint

  01/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/25/21 we received an order form from the company outlining the cost for our building along with the gauge of steel, doors, size etc. A deposit was made on the same date in the amount of $3,722.25. When I didn't hear from the company regarding a start date I called them and spoke with ****** who is the scheduler. She advised that they didn't have the 12 gauge material and didn't know when they would get it. I phoned again after not hearing back in September and spoke with ****** again, who advised that again she had no idea when they would have the steel, ****** said the project manager had used our steel on another project. December rolls around and still advised no steel. So on February 17th 2022 ****** sent an email stating that she had no new updates and that they would contact soon. On 2/23/22 we were contacted by ****** stating that they were ready to proceed however, keep in mind that the contract doesn't mention anything about locking in the price since pricing is subject to change. This would not have been an issue had they put the building up as expected in July of 2021. When we signed the original contract we were told that would lock us into the price quoted. We have spent countless hours with different people trying to get this resolved to no avail. They sent us a new contract to sign on 2/24/22 with new pricing that they wanted signed. We refused to sign due to the changes of pricing due to their incompetence in the installation at the previous contract pricing by using our steel on another project. We requested a refund due to their breech of contract and they refused to refund our deposit. I would understand their refusal if it were due to our fault however, we had our slab poured and ready by May of 2021 for the install they promised by July 2021.

  Business response

  01/16/2023

  Mrs ****** you and CAS have never spoken about your complaint is irrelevant. The person that we were in contact for this project was ***** (***** ********<*************@hotmail.com>) 

  ***** put a deposit to RSI ( an online dealer) as a commission to him for helping put the order together; he never made a payment toward the metal building or California All Steel. When we were going to commence fabrication ****** (scheduler) called and emailed  him to send the 25% to commence fabrication and ***** never responded. The manager personally reached out to him to deliver the building at the initial price without changes and he never responded to the calls or emails sent.  ***** from Grizzly Mtn Angus never made a payment to California All Steel. We tried to schedule for delivery multiple times and we were left without an answer until today that we received this complaint. As stated on the contract CAS does not refund deposits ( as they are not paid to us) and there is a 25% non refundable deposit to commence fabrication that ***** never made to fabricate the building therefore he breached the contract and the building could not be manufactured. 

  
  

  Thank You, 

  **** 

  CA Manager  

  Business response

  01/18/2023

  Once again ****** ******** is irrelevant in this matter/contract. We have no payment that we owe. The person that we talked to about the process and scheduling was ***** as I said before he stopped responding. The order was never scheduled as ***** failed to pay the 25% non refundable deposit for fabrication as stated on the contract even after we let him know we would keep the building at the same price. As stated on the contract we contact you 1-3 days before scheduling and there is no delivery date on the contract as we do not give dates for that. I believe that there is a separate contract that was signed with the dealer accepting his terms and conditions for selling you the building and taking the deposit that you have. It is absurd that you are claiming not knowing who you paid the deposit to when you were the one that paid and you have proof of that. I suggest that you prove with a receipt of the transaction made to CAS if you can make one appear and stop defaming the company as you failed to pay fabrication and there was no response from ***** to this matter therefore the contract was breached by ***** with Grizzly Mtn Angus for non payment an no response. 

  
  

  Thanks,

  **** 

  
  

  Customer response

  01/18/2023

   I am rejecting this response because:
  
  ****,

  We paid online through invoice2go. This was instructed by John your salesman, so we made the deposit never being told it wasn’t being paid to your company so how can you confirm to me when you never provided any third party company name to me. I was dealing with California All Steel directly. How shady is that for you to tell me now that I was paying a third party when you never made me privy to this information nor did you ever provide a name of any company other than business being done with your company. For you to keep saying I breached the contract is absurd!!!! We were ready for install on May 3 2021!!!! It was your company that failed to deliver as stated in email and txt, I do have emails and txt to prove when CAS predicted to install my building!!! You did offered another building at the original contract price. BUT IT WAS OFFERED AT THE LIGHTER 14ga material. WE ORDERED 12ga! AGAIN!!!!! We signed a contract! I have copies of the original! I also have the second contract at the higher price! 

   Your a CROOKED company that take advantage of good honest people! There are many many very unhappy people that have dealt with CAS! I wish I would have looked in depth on your customer reviews! Had I seen all the negative reviews, we would have never done business!

  We’ll be happy to take this to court! Crooked companies as yours needs to be exposed to your wrong doings! This can all be avoided by CAS contacting the company they use for collecting down payments and request our down payment be payed back! EASY!!

  Otherwise will see you in court!!

  *****

  
  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is one of the worst shadiest companies I have ever dealt with. 1. They were supposed to show up in the afternoon. They called at 7 am and said they were on their way. I had to take off from work and lose a day's pay. The contract states that they use 14 and 16 gauge steel. Well, I used a caliper and found out that they use 29 gauge steel. That was never mentioned anywhere on my contract. That is 0.0163 inches thick, which is as thick as a piece of construction paper. This place is the biggest rip-off and the customer service is terrible. Even the employees in the front office are rude and the salesperson **** was super shady. Feel free to call me if you have any questions about using this company. Do yourself and favor and go with a different company. *** ******** ###-###-####

  Business response

  04/11/2022

  I apologize for the misunderstanding that you had. In my files I show that you order a 20'W x 40L' x 9'H, vertical roof style garage, 12gauge frame with (1) 10'w x 8'H roll up door and (1) 36" x 80" man door. All of steel roof and siding is standard 29 gauge. As stated on your order form the FRAME GAUGE is 12ga but not the panels. Feel free to do some research on the carport industry and you will find out that 29 gauge is standard. Unfortunally the only gauge that we offer on the panels for the roof or siding is 29 gauge and 26 gauge if your city/county requires the 26 gauge to certified your carport. The 26 gauge has an additional cost. Again I apologize for your misunderstanding but your sales man should have explain all of this to you at the time of the purchase, CAS is the manufacture and we deliver and install what you as the customer and the vendor put together. We did confirm your dimensions, colors and gauges that you order prior putting you on schedule. We fulfill what you ordered. Attached you will find a copy of  the customer order where is specifies that the 12 gauge for the frame. Again this was just a misunderstanding and customer never asked CAS any questions in regards to any gauges. 

  
  

  Thanks

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a garage from these people and I tried to get them to come out and fix the leaking roof several times they kept saying they could only come out during the week mon. Thru Fri. 9 to 5 and when they were in the area I said that's not good with me I work every day and cannot be there during the week they refused to come out on a weekend when I was going to be there and also I told them it was there mistake I should not have to lose a day of work to be because they didn't install the roof properly so now they flat out refuse to fix there product I've had alot of my stuff ruined do to there negligence I told them I could be there on the weekends any weekend and they said no so I want my roof fixed by a professional and they have alot of complaints online what does it take for them not to continue to do this to people they will not work with there customers to fix a problem that is completely on there poor installation and as a customer that paid I full I should not have to lose another day of work so they can come during the week there's no way I'm letting anyone inside my garage with me not there witch they wanted me to do to btw im very upset and distrot about how I have been treated I just wanted my purchase to be fixed I have puddles in my garage its pretty much pointless all my stuff is getting ruined its a total mess idk what else to do get a lawyer idk hopefully you guys can help because I can't really afford a lawyer if they don't want to fix it then I want them to pay for a company of my choice to come out and fix the roof or just give me back 30 percent of the cost to cover damages as well thank you for your time.

  Business response

  02/04/2022

  Good afternoon attached you will find the response to the customer response. 

  
  

  Any questions let me know. 

  
  

  Thanks 

  Customer response

  02/05/2022

   I am rejecting this response because: I never neglected any crew from doing the repairs I just didn't want people in or around my garage without me being there and I work during the week if you read the emails I state that several times and they also say in there emails that they will have a crew available only certain times (if there in the area). I paid cash for this thing and nowhere in the contract does it state that repairs caused by them had to be done during the week only or that they would not work around the customers schedule its absolutely ridiculous not to try and accommodate your customers in any way. I would not let them on my property when im not here because I don't want people in my garage alone and they don't know where the leaks were without me being there. The installers totally hacked up where the put screws in and missed the studs. And they were told about the leaks right away but would not work on the weekends to fix these problems so if it's out of warranty now it's because they never fixed it and waited so long that it's out of warranty now. I'm beyond words in this so called companies ethics towards there customers or backing there product whats right is right and fixing it on the customers schedule is right is stead of having them miss work and pay so they can fix what should have been done right the first time. So I want it fixed when I am not going to lose a day of work or they can pay me for a 10 hr day and I'll stay home and wait for them. 

  
  
  

  Business response

  02/09/2022

  Attached is the response to the customers response.

  
  

  Thanks 

  Customer response

  02/09/2022

   I am rejecting this response because:
   I am rejecting this response because: you can review my emails and please review the contract the contract itself says nothing about damages caused by the installers has to be done Monday thru Friday anywhere in it and yes I have very expensive things in my garage that I don't want anyone to possibly damage while there alone on my property I have no one hear during the week to assist in this therefore I needed the repairs to be done when im available I don't think it's right that I have to miss a day of work to be here to supervise so they can know where it's leaking witch is alot of places. Or miss a full day's pay for somethings that should have been done the first time correctly also I know that they were trying to schedule there crew to be out here only if they were in the area. So to me and anyone else that has heard this situation agrees that they are not working with me to correct this problem all it would take is for there sub contractor's work one day on the weekend thats it problem solved it feels like once they received there money they did not care about accommodating the costumer at all honesty I just want my leaks fixed thats it when I'm going to be home I don't think that is to much to ask. 
  
  
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a carport through one of the company's dealers, Valley Shed, last June. They said it would be 4-8 weeks to be installed. they gave me a contract, collected my deposit and said they'd be in contact. The carport was to be used for agriculture and they charged the 5% tax rate for ag. i was told by the dealer to submit the exemption form at the time of install/final payment. Four months later (16 weeks), they arrange to install and tell me they don't accept the ag tax rate, or I should have told them sooner. I told them it's in the original contract from June. They are now refusing to install/complete the contract. I have it all in text messages.

  Business response

  11/04/2021

  This contract was submitted without any exemption form. CAS was not aware that this customer was AG Tax exempt. The customer never submitted a tax exempt form. As stated on the signed contract a formal tax exemption form must be attached to the original contract. Since the custom failed to do so we must charge the sales tax according to the address of the installation. We can do the installation as long as he is willing to pay for the full amount including the taxes since the customer is not tax exempt. 

  
  

  Thank you,

  
  

  California All Steel Carports

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