ComplaintsforWillow Dental Group
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August I lost a crown and the tooth was decayed to the point that a new crown was not an option. I was presented with three options. 1) Have the tooth removed and use a retainer with a fake tooth (cheapest option). 2) have the tooth removed and have an implant put in (highest out of pocket expense). 3) Have two teeth extracted and a bridge put in (least out of pocket). The options were presented to me in the form of a treatment plan with the patients expenses, primary insurance, and secondary insurance payments. Option three was going to cost $4,190 dollars with my portion being $1186. 60. Insurance was going to cover the rest. I paid my portion and proceeded with the bridge. We are now three months later and still no permanent bridge. I had some complications with the surgery, I’ve broken 4 temporary crowns, the permanent crown that did come in didn’t fit right, and much more. I’ve been in the dentist about every 2 - 3 weeks since that first visit back in August. Now I’m being told that my insurance is maxed out and I will have to pay an additional $1900 dollars towards this bridge. This additional $1900 on top of the $1200 that I already paid puts me at $3100 which is just shy of what an implant would have cost. Perhaps I would have chosen an implant if the correct information was presented to me in my treatment plan. Perhaps I might have chosen to have the tooth extracted and waited for the new year to have work done so that my insurance would cover it. The office manager admitted there was a mistake. I have been very pleased with Dr. ******* and her dental staff. I am not pleased with how the front office staff messed up this treatment plan and limited my ability to make an informed decision on my dental treatment. Dr. ******* is recommending various treatment options, but if the pricing, billing, and insurance coverage is off and the patient isn’t provided the best information to make an informed decision, then it reflects poorly on her.Business response
12/07/2021
Hi, I was on vacation from the 18th until today, but have spoken with ****, our office manager and we would like to know how best to respond because there are some inconsistencies with the letter, treatment and conversation. Can we speak with someone to learn how best to respond to this and resolve this? Please advise. Sincerely, ****** ******** [###-###-####]Business response
12/21/2021
Mr ****** has agreed to close his complaint. Hopefully, that will be done today. Thank you, ****** ********Customer response
12/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16***645, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.