ComplaintsforValley Yellow Pages

• Initial Complaint

  11/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired this company to do some marketing for my business, including attracting visitors to my website and sending out postcards. They were very quick to get me to sign a contract and charge me monthly but when I asked for results via email, they kept giving excuses. I have tried to end my contract and they keep telling me theyll contact customer service and I dont hear from anyone. I keep getting charged for the work theyre not doing.

  Business response

  11/08/2023

  My name is ********************* and I am the **************** Manager for **********************.  We have received this complaint and have been in comtact with the customer prior to the complaint.  We left a voice mail message for her a few minutes ago in an attempt to speak with her personally to discuss options.  There is no reason that we will not be able to resolve this amicably.  We will update the BBB once contact has been made and a resolution reached. 

  Customer response

  11/10/2023

   I am rejecting this response because:
  
  I spoke with a customer service representative. I ended up calling them back after they left a voicemail and I talked to ************************* from customer service on Wednesday, November 8, 2023. I was told that the reason why no work was done for three months was that they were changing over their software system, and ************************* told me that they were going to put in a claim and refund me my money on my credit card. She said that I would see the refund on my credit card in a couple of days. It is Friday, November 10 and I havent seen any refund on my credit card to date. 
  

  Business response

  11/13/2023

  Customer Service emailed Jamiie on Saturday to let her know that per her request, instead of a refund check, we would apply those credits to her credit cards as follows:

  A refund of $****** was applied to card ending #**** for the transaction dated 10/20/23.

  A refund of $ ****** was applied to card ending #**** for the transaction dated 9/20/23

  A refund of $425.00 was attempted to card ending #**** for the transaction dated 8/18/23- This transaction was rejected because the card was expired.   

  With the assistance of card services, and according to the customer's request, we were able to override the expiry warning for the card ending in #****.  A refund of $425.00 was applied to that card on Saturday.   

  All refunds have been applied from our side and now, the credit company will need to apply the credit to those cards for her.  There was a bank holiday and so it may take an extra day for the credits to show on her side.  We cannot control anything other than the initial credits to clear our books of those charges, as her account no longer has a balance on our side.  If there are any delays, now she will need to deal directly with her credit card company.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩