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Complaint Details
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Initial Complaint
03/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello,I am trying to work with Flex Today to resolve some issues. They are refusing to help or guide how to fix the receipt issue.My transactions through the card were medical related and the two transactions were doctor visit related. I attempted to submit the receipt, but they don't want to accept it... However, a doctor's ****** did give a discount on the consultation fee because insurance wasn't covering the visit due out of network.Could you please ask Flex Today to act in good faith and guide me and resolve the issue. If they are able to. I will have to reach out to the regulators.Business response
04/29/2024
Attached you will find information explaining the documentation requirements for the **** of **** **** Plan, including the formal Summary Plan Document of the **** of **** **** Plan.
There are two requirements that were not met by two of the individuals debit card transactions:
1) 10/25/2023 $60.66 transaction that was supported by documentation but that showed the original service was received prior to your participation in the **** of **** **** Plan. The payment on 10/25/2023 was not eligible because you were not even employed by **** of hope until 3/6/2023 and your participation began on 4/1/2023. Accordingly, the 2/16/2023 services are/were not eligible. Please reference page 7 of 16 of the **** of **** **** Plan Summary Plan Description.
2) 11/10/2023 $80.74 transaction has not been supported by any documentation. Please reference page 9 of 16 of the **** of **** **** Plan Summary Plan Description.
To protect your personal and medical privacy, we have referred to the financial transaction information, without reference to the nature or provider of the services.
We hope that this has been of assistance to you.
*****************************, PresidentFlexToday, Inc.
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Contact Information
191 W Shaw Ave Ste 101
Fresno, CA 93704-2826
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.