Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello,I am trying to work with Flex Today to resolve some issues. They are refusing to help or guide how to fix the receipt issue.My transactions through the card were medical related and the two transactions were doctor visit related. I attempted to submit the receipt, but they don't want to accept it... However, a doctor's ****** did give a discount on the consultation fee because insurance wasn't covering the visit due out of network.Could you please ask Flex Today to act in good faith and guide me and resolve the issue. If they are able to. I will have to reach out to the regulators.
Business response
04/29/2024
Attached you will find information explaining the documentation requirements for the **** of **** **** Plan, including the formal Summary Plan Document of the **** of **** **** Plan.
There are two requirements that were not met by two of the individuals debit card transactions:
1) 10/25/2023 $60.66 transaction that was supported by documentation but that showed the original service was received prior to your participation in the **** of **** **** Plan. The payment on 10/25/2023 was not eligible because you were not even employed by **** of hope until 3/6/2023 and your participation began on 4/1/2023. Accordingly, the 2/16/2023 services are/were not eligible. Please reference page 7 of 16 of the **** of **** **** Plan Summary Plan Description.
2) 11/10/2023 $80.74 transaction has not been supported by any documentation. Please reference page 9 of 16 of the **** of **** **** Plan Summary Plan Description.
To protect your personal and medical privacy, we have referred to the financial transaction information, without reference to the nature or provider of the services.
We hope that this has been of assistance to you.
*****************************, PresidentFlexToday, Inc.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.