Complaints

This profile includes complaints for Richard Heath & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Richard Heath & Associates, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Richard Heath & Associates, Inc.

  590 W Locust Ave Ste 103 Fresno, CA 93650-1079

  
• 

  Richard Heath & Associates Inc.

  1202 John Reed Ct City of Industry, CA 91745

  
• 

  Richard Heath & Associates, Inc.

  1320 Harbor Bay Pkwy STE 140 Alameda, CA 94502

• 

  Richard Heath & Associates Inc

  4235 Ponderosa Ave Ste B San Diego, CA 92123

  
• 

  Richard Heath & Associates, Inc.

  1390 Ridgewood Dr Ste 10 Chico, CA 95973

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the worse company ever. They Are unprofessional principally the call center supervisor **** ******. A total jerk. He has played with me for over 6 months. Every week for 6 months he makes promises he has never been able to keep. I am with the care program. I was waiting for 6 months to have an assessment, and new appliances. An assessment was already done a year ago. Still waiting. Now they want to do another one. Waste of time. At this time the landlord approves it. After 6 months, still nothing and now my landlord does not approve it, because I have to make a complaint with the *********************** against my landlord. If they had sent me someone 6 months ago, I will have got all the items by now, but now I am stuck because of the unprofessionalism of this jerk **** ******. He is unprofessional, inefficient, incompetent and ignorant. This company is a disaster. They play with senior and do not give a ****. The landlord already approved it few months ago. The answer of ****** is always I cannot find a contractor to come to your home. ****.

  

  Business Response

  Date: 10/18/2024

  **** ******, our *********** Supervisor, has been very respectfully working with this customer and the owner of this multi-family property for months to best serve the interest of both parties.

  
  Program policy requires a Property Owner Authorization (***)form signed by the owner in order to proceed. Although a *** was signed, there was a subsequent request to rescind the *** due to legal issues between the owner and tenant.  We are UNABLE to move forward with this customer in our program based on the program requirements for a signed *** as required by the utility company. When this was communicated to the customer she was incredibly rude to *************************** has had no less than ******************************************************************************** a transparent, truthful and very respectful manner.

  
  It is not accurate that the customer has been waiting 6 months for an assessment, as the *** was signed by the landlord in late-June.  The assessment already done a year ago was for a different program.  However, the customer could not provide Mr. ****** with details about that program, either program name, program contact information or company name that completed the assessment, so that he could accurately redirect the customer to that programs ***********. This is the point at which Mr. ****** gave information about the current program that could benefit the customer and began the enrollment process. Again, without an active *** we are unable to serve this customer. 

  Customer Answer

  Date: 10/18/2024

   I am rejecting this response because:

  They lied. I do not know which program they are talking about. I have email exchanges with *. ****** that I will have someone in July and then in August and then in September, etc. etc. they do not have their head straight in this company. Lies have short legs. You do not play with a customer for month pretending every month you will send somebody for an assessment when you do not. This company is not reliable, you cannot count on them. They lies and did not respect their customers. A lot of negative reviews online.
  

  
  

  

  Business Response

  Date: 10/21/2024

  It is unfortunate that the customer feels we were not being truthful.  All information provided to the customer was accurate.  In terms of the assessment, this does not occur instantaneously.  Because this is a multi-family property, the assessment contractor needs a minimum number of customers enrolled at a property in order to schedule assessments.  Therefore, it is not uncommon for an assessment appointment to take multiple weeks to schedule. However, this is just informational, because the original Property Owner Authorization (POA) was rescinded, therefore we were unable to move forward with this customer.  Requiring a signed POA is strict policy established by the public utility who sponsors this program.

  Customer Answer

  Date: 10/21/2024

   I am rejecting this response because:

  This is not true. I have email proving that every month I have been told an assessment is coming. And still nothing.
  

  
  

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call about an estimate for energy saving products. They came out and the people even warned us that they will call again. And sure enough I get daily phone called from this company. Sometimes they talk most times they hang up. Ive called their main number and left voicemails asking to be removed from their call list. Yet again it didnt work. I block their number every time they call but they use another number every time. I have also reported them to the National do not call list, but since they use different numbers each time it doesnt help. I need them to stop calling me its excessive and unnecessary. It interrupts my work as well. Get them to stop please Im tired of them calling me!

  

  Business Response

  Date: 01/11/2024

  "Without being provided the exact name of the program or organization calling ********************, it is difficult to determine with certainty that this complaint belongs to Richard Heath & Associates, **** (RHA).  RHA administers the ******************************* Program (an energy saving products program), but not in the Central Valley (i.e. ******).  Therefore, it is very unlikely these calls are originating from RHA or an associated contractor.  However, in the shared *** database, ******************** has been marked as "Do Not Contact".  If she continues to receive these calls, she could obtain the program name and actual organization calling and direct any further complaints to that Program's administrator. We are happy to support in providing contact information for programs not administered by RHA, if needed."
  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th RHA sent a heating contractor to my house under the energy program through PG&E to install a new heater. The company they contracted to install was very unprofessional, leaving a huge mess and causing me to get a flat tire from a screw. A woman named ****** called me and threatened me with a fee if I didn't take a day off work to be home for a City inspection. I called the City myself and was told that ****** lied to me and there were no pending fees. The permit doesn't expire for six months. And she told me she spoke with ****** and told her we could block time. ****** told me I had to be home all day. The City gave me a two-hour window, and I could get it scheduled when I returned home from work. Later another inspector contacted me, stating he works for a heating contractor and needed to do an inspection. We designed an appt for June 3rd, 10-12. I was at work. My daughter-in-law was home but didn't hear the door. When I saw my missed calls and text messages, he had left Monterey. I apologized. He explained he drove two hours and would tell them he inspected it, and it was all good. I allowed him to do that because I felt terrible. I also didn't realize how vital that inspection was now, seeing the heater broke after one month of use. I should have made him drive back. When the heater stopped working, I called the PG&E energy program, and they sent a team out to inspect the heater. They told me that R&R would have to be contacted for repair or replacement and told me I should hear from them. After Two-weeks no call, I called PG&E back and was given the contact info for RHA. I called and spoke with ***** she Gave me the number for the contractor. I called the ###-###-#### she provided, and ****** answered when I explained what I needed; she told me my warranty was Null because I had a third party touch it. I tried explaining it was PG&E, not a third party. She said anyone feeling after installation makes the warranty Null. I called back, and ***** told ****** the same thing. I explained to ***** that this didn't make sense I needed to speak to the owner and have this escalated to the upper manager. She assured me that she would do that. A week later, I called again and spoke with ******. I explained to her she checked my file and said there were no notes of my call with *****. She never escalated my request. So ****** assured me she would, and I asked the upper management owner if someone call me back. She said she would have them call. TWO more weeks, no call, nothing. I"M FREEZING IN MY OWN HOME.

  

  Business Response

  Date: 02/21/2023

  February 21, 2023

  BBB of the Central California

  
  

  Dear ****** ********:

  
  

  We have received complaint #******** and are submitting our response per your request. Below you will find a timeline of events as well as the reasons why the installed furnace is no longer under warranty. When the customer reached out to *******, staff member ****** explained that while our warranty policy would typically cover a unit for up to one calendar year, this warranty is null if the customer has either an individual or alternative company work on the unit. Although this unit originally passed both the City and PG&E inspections verifying correct installation, the customer subsequently had it taken apart (pictures attached). As a result, the warranty is void on this unit.

  • 12/27/2021 – Customer initially enrolled in the Energy Savings Assistance (ESA) Program by Staples Energy who provided the customer with weatherization services and then referred the customer to the Repair and Replace program (R&R).
  • 05/06/22  -  ******* (Replacement Contractor) completed central furnace replacement.
  • 05/12/22 – Newly installed furnace passed the Natural Gas Appliance Test (NGAT)
  • 07/19/22 – The unit passed City Inspection (attached)
  • 08/24/22 – The unit passed PG&E’s Central Inspection Program

  Based on her conversation with the RHA Program Director on 2/17/23, the furnace was working properly until late October/early November when she increased the temperature on it. It only warmed the living room but was working well.

  
  

  Right after Christmas the unit stopped working. She didn’t call *******, but instead called PG&E and was referred to Staples who had initially enrolled her in the program.

  • 01/12/23 - Staples sent team member ****** to customer home. Per notes from Staples, when ****** arrived at the home, the customer advised him that someone had been working on her furnace. The unit was already taken apart and ****** took photos and advised the customer that he would not be able to fix it as it was an R&R job and would have to be referred. Staples submitted an R&R request as they were unaware that the unit had already been replaced earlier that year by *******.
  • 01/26/23 – ******* called the customer as a customer service contact request about Forced Air Furnace (FAF) issues was submitted on customers behalf, this is the first-time ******* was made aware about heater issues ever since the newly installed unit passed CIP inspection on 8/24/22. ****** from ******* spoke to the customer this is when customer told ****** that PG&E had sent 2 guys over to her home in a white van and they took the FAF apart then told her R&R will be calling back. ****** explained because someone else has touched the unit the warranty is voided and ******* wouldn’t be able to go back out. ****** noted customer as verbally abusive to the office staff and techs and has left negative remarks on *******. (Attachment PRJ -******** notes)
  • 02/01/23 - PG&E was emailed on 2/1/2023 about this customer in the event customer filed a PG&E complaint claim.
  • 02/14/23 – The complaint was filed with BBB by the customer.
  • 02/17/23 – RHA ESA Program Senior Director called the customer to better understand timeline. Based on the conversation with the customer and accompanying attachments, RHA has determined that the heater is not under warranty as the pictures demonstrates clearly that a 3rd party had been working on the unit after it passed all relevant inspections. The pictures show that unit was taken apart and not consistent with someone doing appliance testing.

  
  

  We have provided services to this customer in good faith and have worked to meet her need through the ESA Program. If you have any questions regarding the details or attachments contained herein, please don’t hesitate to contact us.

  
  

  ******* ************

  Director

  Phone: ************

  ************************

  Customer Answer

  Date: 02/22/2023

   I am rejecting this response because:
  
  There are several untruths here in the response.  NO ONE EVER TOLD ******, AND NO ONE EVER WORKED ON THE HEATING UNIT AFTER INSTALLED.

  I NEVER CONTACTED STAPLES I CONTACTED PG&E IF THE WRONG CONTRACTOR WAS SENT OUT. THAT WAS AND HAD NOTHING TO DO WITH ME OR MY HEATER. WHEN ****** ARRIVED HE DID NOT CORRECT HIMSELF AND TELL ME HE WAS THE WRONG CONTRACTOR HE CAME IN AND TOOK THE COVER OFF THE HEATER AND TESTED TO SEE IF THERE WAS POWER NO POWER TESTED OUTLET AND FOUND POWER WAS AT THE OUTLET. TOLD ME THAT THE R&R DEPARTMENT WOULD NEED TO BE CONTACTED FOR THE NEXT STEPS. NO ONE TOUCHED IT PRIOR TO ****** OTHER THEN THE CITY OF SEASIDE AND PG&E for a final inspection. 

  RHA HAS A RESPONSIBILITY TO FIX OR REPLACE THIS HEATER ACCORDING TO PG&E IF THE CONTRACTOR HIRED REFUSES TO REPAIR BECAUSE THE RHA SENT THE WRONG CONTRACTOR WHO LOOKED AND TESTED TO SEE IF IT HAD POWER SHOULD NOT NULL THE WARRANTY THIS MAY BE A Manufacturing DEFECT AND NEEDS TO BE ADDRESSED. I WILL BE FILING A LAWSUIT AGAINST RHA IF THEY DO NOT FIX THIS HEATER THAT THEY ATE WARRANTED TO COVER ACCORDING TO PG&E.  THEY ARE THE COMPANT THAT WAS PAID TO INSTALL AND WARRANT THE INSTALLATION NOT *******. 

  

  Business Response

  Date: 02/24/2023

  Dear ****** ********:

  We have received the customer’s follow-up response to our submission on 2/21/23 regarding complaint #********. As an additional follow-up we would like to share that PGE confirmed on 2/22/23 that THEY DID NOT send anyone to her home in January 2023 and would like that reflected in the response. I directly received a threatening voicemail on 2/22/23 from the customer and am attaching the audio file and transcript below.

  At various steps in this process, this customer has become verbally hostile and abusive including with *******, Staples and RHA staff. Here is the written transcript of the voice mail:

  This is ****** ********* you told me that you would be getting back to me by today however I’ve gotten an email from the Better Business Bureau with inaccurate information that you reported. I did reply. I will be filing a lawsuit. This is completely unacceptable. I do expect this heater to be fixed. You made the error. RHA made the error and sent the wrong contractor, not me, and PGE paid the bill. This has to be fixed. This could be a manufacturer defect and I have no paper trail to have this fixed by the manufacturer. I expect a call back today or things are gonna blow the **** up and I mean blow the **** up. Yeah, you ****** take that however you wanna ****** take it cuz I am ****** done.

  For the reasons previously shared and as an additional safety measure, we will not be serving this customer through the ESA Program. If she would like to follow-up with the manufacturer, all warranty and unit paperwork were left for the customer. The model information is included below for reference.

  The following are model specifications:

  Model: **************

  Type: 80% ****, Single-Stage, *** Motor, 60K ***, *****

   

  We have provided services to this customer in good faith and have worked to meet her needs through the ESA Program. If you have any questions regarding the details or attachments contained herein, please do not hesitate to contact us.

   

  Sincerely,

  ******* ************ Director

  Phone: ************

  ************************

  Customer Answer

  Date: 02/24/2023

   I am rejecting this response because:
  They are avoiding the real issue THE HEATER IS BROKEN AND NEEDS TO BE REPAIRED. IM NOT GETTING ANY CALLS RETURNED. FAKE INFORMATION IS BEING GIVEN. 

  
  

  RHA IS A LIAR THEY SENT THE WRONG PERSON AND ARE NOT TAKING RESPONSIBILITY FOR THEIR ACTIONS.

  
  

  IM FREEZING IN MY HOUSE WE ARE UNDER EXTREMELY COLD CONDITIONS AND THIS NEEDS TO BE ADDRESSED.

  
  

  YES I CURSED AND YELLED BECAUSE IM BEING LIED TOO BBB IS BEING LIED TOO. RHA RIPPED OFF THE PG&E PROGRAM.

  
  

  I EXPECT THIS HEATER TO BE REPAIRED. I WILL NOT SETTLE FOR ANYTHING LESS. 

  
  

  CONSUMERS NEED TO BEWARE OF RHA THEY ARE SCAMMERS I WILL BE REPORTING THEM TO THE

  FTC AND EVERY PLACE I CAN FIND UNTIL THEY STEP UP TO DO WHAT'S RIGHT!!!!!!!