Business ProfileforFurniture City

If I could put a negative star review, I would. I purchased furniture for my entire house from this place and I received their furniture on May, 2021. I Paid for installations and the people who installed it left most of the furniture a bit loose. On January, 2022, some of my furniture started to break (chairs, table, bed, vanity, all from a certain collection), so I reported it that same day, within the one year insurance that the furniture came with. Furniture City sent people to my house to "repair it" and all they did was s**** nails into the legs and other parts of the broken furniture and tightened some of the loose furniture. This was a a temporary solution, because it all went back to getting loose and eventually breaking again. Long story short, I reported the same issue, and they offered the same solution two more times. After the third time of them doing the same thing, I went in person because their solution was obviously not working, and instead, broke my furniture a bit more every time they tried to make it better. I told them that it was time for a real solution, and they blamed it all on us, and how we used our furniture. We purchased different furniture from different designers, and only one of those was giving up problems, while the other furniture from a different collection was PERFECT and gave no problems. They were very RUDE and blamed it all on us and told us that the warranty had already expired since it has been more than a year. I explained that the issue was reported within the year and until today, July, 2024, has not been solved. THEY should be embarrassed to say that it has been over a year and that I am still with the same problem. I believe that after the third time of trying to "fix it," it would have been appropriate to consider an exchange for new furniture. I understand that my warranty is now expired, but I reported it within my warranty time and they never solved the issue that I reported.