ComplaintsforOverhead Door Company of Fresno, Inc.
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered my garage doors from this company several months ago. Because they have failed to install one of the doors I have been unable to finalize my house with my lending company as a result I’ve lost thousands of dollars waiting for them.Business response
02/11/2022
As of yesterday, 02/10/2022, both doors are installed and fully operational.
Due to the national steel shortage, there were delays that were conveyed to the contractor for this customer. We were contracted to do this job through the homeowners contractor, not through the home owner direct, therefore we did not have direct contact with Mr. ********** and had no contact information for Mr. **********.
Mr. **********'s contactor notified him everytime I was updated on his order. These were all very unforeseen circumstances that were out of our hands.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.