![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSalonCentric
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
the order that arrived had damaged products in the box which had gotten all over the other things in the box. 340$ worth of products stuffed in a box WAY to small. I am unable to use the items as they were intended to be used.Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Jun 23rd I purchased a gift card for $50 from SalonCentric in *********** **. I gave it to my daughter-in-law for her birthday. When she went to use the card it was blank. I returned it to the store and they said they had to wait until their main office approved it. I have been in there 3 times and I get the same story. I called their ************* 6 times now and they put you on hold and never get back to you. My daughter-in-law buys all of her supplies from this store and I bought the gift card in good faith. No one seems to be able to help me. I shredded the receipt but I have the transaction from my bank showing the charges. Banks do not deal with gift cards and they even tried to call the customer care and they were put on hold for 20 minutes and could not get through.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.