ComplaintsforKaiser Permanente Fresno Medical Center
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Complaint Details
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Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Im in desperate need of help with Kaiser Permanente Fresno labor and delivery department 34 1/2 weeks pregnant went in for blood in my urine and the doctor vaginally checked me then proceeded to do an ultrasound. He stopped on my daughters v***** three different times called it a beautiful hamburger and proceeded to get a full-blown erection at my bedside, the erection back-and-forth while having a conversation with me. After I left the hospital, he called me. I was in tears over the situation and very stressed out so I disconnected the call. He proceeded to call my father and have an eight minute phone call with my father and when he didnt like when my dad had to say, he called my mother and had a six minute phone call that we recorded with my mother all of this without permission. Im 24 years old , the chief of the OB/GYN department for Kaiser Permanente has asked me to not discuss it with anybody and Kaiser is not allowing me to deliver anywhere else. They told me they have 18 doctors on staff I will be fine. Im so stressed out over this. The anxiety not is causing is unreal. Why would Kaiser allow this ************************* *********** 1Business response
07/18/2024
Kaiser Permanente acknowledges receipt of the complaint. We have shared the concern with Member Relations and a representative has contacted the member directly to address the concern.Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying for over a week to get an appointment with the Travel Department but I can't even get a freaken return phone call. They state that the department is really busy but my sister called after me and was able to get an appointment.Business response
06/21/2022
Thank you for your email. I've forwarded this information to our member relations department. A representative will review and follow up with the patient directly to resolve the concern. Thank you for reaching out.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.