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ComplaintsforGranville Homes, Inc.
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rented From Grandville Realty inc for 2 years. After leaving i wasn't scheduled a walk through just instructed to return key to office. I cleared out all rooms and trash. I overlooked a few items in the fridge, blinds dirty and toilet not up to par but I paid a 600. deposit + 400. pet deposit on a 500 sq ft apart. I was given an invoice to pay 1200 in paint. 575. In flooring 1,000 pure environment? 250. Haul away. 400. ******'s Cleaning 200. Parts. The WATERHEATER BROKE down and leaked all over the floors and carpet causing Mold The Samsung wall unit broke twice leaking water down the walls ruining my stuff also causing water damage. Both units in this 4 plex are llaking wwater the roof and middle structure is compromised and will continue water damage until the problem is ocrrected. This is not the renter responsibility. Paint nand Floors apaid pdeposits rthis lthough already ruined there is mold throughout the building all leaks have been ddocumentBusiness response
10/09/2021
Dear Ms. ********,
At this time there is nothing to dispute. Ms. ********, you contacted our offices on both 9/22/21 and 9/23/21, you were advised by our team that the statement you received was an estimate of services. Per California Rental Laws, we are required to provide you an estimation of costs within 21 days of vacating. It was explained that once all invoices were received by our office, an actual/revised move out statement would be sent to you. The revised/actual statement would reflect any prorations or earned credits (normal wear and tear). This was both explained verbally and via email. Additionally, we have documented messages dated 6/17/21, 7/1/21, 7/6/21, 7/9/21, 8/27/21, 8/31/21, regarding your scheduled move out with no response. Furthermore, keys were held longer than your agreed upon move-out date and failed to return them until you were advised that your file was being turned over to the attorney to begin legal proceedings. You were additionally were informed on 9/22/21 and 9/23/21 via phone and email that once you received your revised/final move-out you would be able to dispute charges at that time if you disagreed with them.
Should you have any further questions or concerns please let us know in order to find a resolution.
Thank you.
Granville Property Management
Customer response
10/11/2021
I am rejecting this response because:Grandville is not disclosing All Water Damage, Mold, Leaks and Repairs Made to this unit in the last two years... that we were up against that caused Damage, Mold, Oder throughout, Water Leaking on the Walls, Roof Leaking Water, Middle Floor Leaking Water onto the Walls and Carpet that were All Reported.The 2 Deposits i paid. There is no transparency and all parties must view the facts of the condition of the units all 4 occurring simultaneously.Please ask for all work orders for all 4 units and transparency is everything!Thank you.Business response
10/14/2021
Thank you for your reply. We understand that the estimated move out costs were not what you expected however, it was previously explained that you will not be charged for normal wear and tear nor will you be charged for the leaks or the remediation. Currently the final assessment of your move-out has yet to be delivered so there is no amount to dispute at this time. Once your move-out is received and would like to dispute it, you may contact us at 559.436.0900 at which time we are happy to review the itemized charges with supporting photos and documentation of the unit at the time it was vacated.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.