ComplaintsforSelect Home Improvements
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Just under a year ago I had an unsolicited sales person come to my home to talk to me about replacing windows. The sales person said his name was **** from Select Home Improvements License # 1041382. I feel like I have been a victim of a bait and switch in looking to purchase a high quality Anlin Window product, which I have questioned the authenticity and integrity of. Please see the attached letter which further explains the grievance I have. I have forwarded my grievance to all the involved parties please helpBusiness response
11/11/2022
My name is ******* ******, and I am the service manager with Select Home Improvements. We also received a letter regarding this matter from the client. I called the client today to discuss this matter however, she did not pick up and, her voicemail box was full so I could not leave a message. I can tell you that we did in fact order and install Anlin windows that ***** did order with us. I have 2 Anlin Order #'s to reference as well. Order # 85**49, which was the original order of 5 windows and 1 garden window, and a second Order # 984668, which I believe was for a wire shelf for her garden window (original order came with glass shelf). The garden window is made by Tru-Frame, not Anlin as Anlin does not make their own garden window. I can tell you that they did in fact make their 5 windows and if need be, we can send her a copy of the order from the manufacturer that came to us. I offered to do that for her before when she claimed we did not install the Anlin windows and ***** refused that offer back in June of this year. I can and am still willing to send the order to her that came to us directly from Anlin. I can also send someone out to check the windows and show her that they are in fact the Anlin Del Mar windows and that they are Title 24 compliant. I did reach her as I was writing this response and we are going to go out next week for her to show her that we did install what she purchased. I am the service Manager with Select Home Improvements ******* ******, ###-###-####, Direct Office Line.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.