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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**** ******* came out to diagnose a broken washing machine, told us he would have to find the part to fix it, charged us $110.00 to diagnose it but the cost would go to the repairs at no time did he tell us the total cost but took our @110.00 the he left called us an hour later to ell us the part was $500.00. This is unfair he should have told us the total cost before he left. Sounds like he is asking customers for the $110.00 without mention of the total repair. This is fraud.Business response
02/15/2023
Hello we're sorry you misunderstood our process. You called us to schedule a technician to your home you were told the arrival diagnosis fee would be $110All of our diagnosis fees will go towards the total repair cost.We have a shop we offer in shop diagnosis for a cheaper rate.The person whom scheduled the appointment for her daughter. Was well aware of our ARRIVAL DIAGNOSIS FEE OF $110AS STANDARD THIS FEE WILL GO TOWARDS THE TOTAL REPAIR COST.Your mistaking if you really thought you were gonna get your washer fixed for only $110That just covers the home arrival diagnosis fee. As agreed upon.We diagnosed the washer it's a hall sensor plus stator kit.Customer was informed the same day of total cost of repair."She said she just may buy a new one."People must understand when you bring an appliance to our shop it's a cheaper diagnosis fee. Since we don't have to travel to customers homes. Whether they bring it in, or have us do a house call.What ever they pay initially for the diagnosis. This fee will go towards the total repair cost.We believe she was under the impression of.She thought the $110 would cover the total cost of repair. When we don't even know what's wrong with it. That's why we first charge to diagnosis it. Once diagnosed we then are able to tell you what's wrong with the appliance. The actual part kit required Hall sensor and stator alone cost $206. Let's not forget about our labor fee, as parts don't install themselves.So you see how she clearly misunderstood us. We hope this brings light this misunderstanding. Have yourself a beautiful day.
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Contact Information
4535 N Bendel Ave Ste 103
Fresno, CA 93722-3927
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.