ComplaintsforSpin cycle laundromat llc
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This facility needs to be inspected. The pictures attached to this claim is only a few different washers , there's alot more washers with build up like this(even worse). This is a health hazard. Not only that, there's no service worker on-site. Another customer's clothes got stuck in the washer just for her to pry the door open and her clothes are soaked, which she had to spend more money just to rewash her clothes. If no one can be on-site, this facility shouldn't be open.Business response
12/12/2023
*****,Thank you for your assistance in resolving this matter. Please see our response below."Dear Customer, we sincerely apologize for the inconvenience you experienced at our place of business. We take pride in providing a clean space for our customers at this self-service laundromat. For future reference, we do have an email posted above each change machine for direct contact in the event immediate attention is needed. We do check this email regularly and are very responsive. We have thoroughly inspected these compartments and addressed any concerns you have as needed. We work hard to maintain the cleanliness of the facility for the next day and we have an updated routine of cleaning these detergent lids on certain washers. We thank you and hope to earn your business again in the future."
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
6070 N 1st St
Fresno, CA 93710
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.