ComplaintsforNichols Research
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was told if i did a focus group which they record and send video footage elsewhere that i would receive compensation of $200 and according to their email within 24-48 hours from end of the study being 2/10. when i email it is thats a glitch on the date or let me look into it but no response beyond that.Business response
03/04/2022
Thanks for letting us know about this matter.
We are a marketing research company and our clients offer a monetary honorarium to individuals who we recruit to participate in their research studies.
Sara ***** participated in a research study on 2/10/22 and was eligible to receive a $200 honorarium.
The honorarium is sent as an emailed digital token which the individual can redeem.
She was emailed the digital token on 2/11/22. Ms. ***** contacted us on 2/16 and 2/18 asking about the status of her honorarium.
She was asked to check to see if it had ended up in her spam/junk folder.
She emailed us again on 2/21 stating that she had still not received her honorarium, at which point the digital token was reissued to her.
She redeemed it on 2/21/22.
Please see the attached that shows the date of issue of 2/11/22 and the date she redeemed it of 2/21/22.
We process thousands of honorariums each year for our research study participants and we always process them on a timely basis.
It may be that Ms. *****’s emailed token landed in her spam/junk folder or possibly may have been deleted it by mistake.
Regardless, we always work to resolve any issues that may arise as promptly as possible.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.