ComplaintsforAdvanced Metal Works, Inc
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have contacted this company numerous times over the past few weeks; left voice mail messages and spoken with the receptionist, ******. No one has called me back. A sample of my RV shed panel was left for confirmation that they could duplicate. And they confirmed they could match it. When asking for status after a couple of weeks, I was informed that they could not duplicate the panel. I have been given the runaround, placed on hold and then hung up on, ***** has returned my calls. I need my sample back and need an explanation why I was told they would replicate the panels to match existing panels on my shed and then informed they could not. Also, why am I not getting a response to my calls and inquiry? Please help me.Business response
08/22/2023
As it turns out, when we contacted her, the person representing her was not forthcoming with his information. I spoke to ****** on the phone and then our company spent the next two days trying to solve her issue. I think she was not appropriate in reaching out to the BBB especially in light of the facts that she was not privy to.
Short story--Imagine ************ damaged her shed, ***** from Imagine tree came in to our office and asked if we can make the panels needed to repair ******'s shed. We cannot make a perfect match, he told us he would get back to us once he contacted ************* She could not get a hold of him and when she finally did, he told her that we were non responsive, when all along it was he that was non responsive.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.