ComplaintsforunWired Broadband, Inc.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had issues in the past with this company not giving me the speeds they promised. They credit my account and closed it due to their lack of agreed services given. When I tried to sign up for service they refuse me service. When I asked to file a dispute customer service refused to help stating I would need to pay the past due amount before they would help me and then that would have to be evaluated weather or not they will allow me to have service. When I stated that this issue was not on my credit report they stated it was on their end and could only be resolved if I gave her payment today. I felt like I was being scammed for money I didn't owe just toget service

  

  Business response

  07/01/2024

  We appreciate you contacting us through the BBB. Our records indicate a past due balance from your previous service with us. Additionally, weve documented instances of past negative interactions with our customer service team. While we strive to resolve billing discrepancies, repeated disrespectful behavior towards our staff makes it difficult to maintain a healthy customer relationship. Were committed to providing excellent service to all customers. Unfortunately, given the repeated issues, we cannot offer full service reactivation.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was referred to Unwired by a friend because I am disabled and cannot afford regular cable or dish prices. Upon contacting *********************************** and getting all the information and guaranteed pricing of around $53.00-$54.00 a month I was excited to have television again. So we agreed on that amount and he was going to email me a contract stating just that. I was hesitant because it was towards the end of the month and I only received SSDI on the third of each month.So I put it off awhile but after multiple text messages and emails at random times I agreed to look at the service contract. ********************** reassured me that this was just to start the process and that my start date or payment start date would be the installation date. Again I told him I get paid once a month on the third he said no problem. Since I was referred by another customer that I had to fill the form out so they get their $50.00 gift card for referring a friend ( they never got it)So I went ahead and completed the service agreement. On or around may 15, 2023.This now started the process of scheduling installment of service. I called customer service to explain my situation and they said no problem we will send some one on the 5th of June. I agreed since I was going to have them take their payment out of my account as I do many bills. That way by the 6 th or 7 th I can go buy groceries knowing everything has been paid.Everyone agreed. I even texted and emailed to make sure we all understood my situation.However I received emails and invoices that were not what we agreed upon. They just chose random dates like the end of the month to charge my account knowing my situation Although even in their own documents it states payments are due two days after installation.The waited and because they did not honor our agreement. I am being penalized.I was without service more than with service. They claim due to non payment which is hard to believe since we had a set date. This is fraud and abuse

  

  Business response

  08/16/2023

  ***** was installed on 6/5/23, since then no payments have gone through successfully. She was notified via contract and phone communication that the first payment was due on the day of installation. All future payments could have been made anytime before the 30th of each month. She has a credit card on file that was declined each time payment was attempted. 

  As a courtesy, we can cancel her service, waive her account balance and early termination fee. 

  Customer response

  08/17/2023

   I am rejecting this response because:
  
  I was mis informed that payment would or even could be made all month long which seems kinda unprofessional. Since I called twice prior to installing the service to ensure my payments went out on the 5th. I was assured by *************  The installing service man and the tech support person. 

  I did my part in complying with their requirements. It is that they failed to do what they agreed to. I feel there is a breach of contract. That I am being discriminated against due to my disabilities.I feel they have lured me into a scam that makes it ok for them to take advantage of disabled people. Knowing very well I made myself very clear on my situation and was assured of our agreement.

  They say everytime the requested monies it was denied. Was the request done on the agreed date. Or they just very well know that if they wait until close to the end of the month people on disability will almost for sure be struggling.

  I feel this is a great injustice and some kind of bait and switch tactic. I will not pay any late fees but if they can hold true to their end of our agreement I would be willing to pay half of what I owe on the 5th of Sept and the other half on October.

  So $53.00 June

       $53.00 July

      $53.00 August

    $159.00.  total minus late fees

      So half $79.00 plus October fee $53.00

     $135.00

  Half $79.00 plus September fee $53.00

    $135.00

  Then November play the regular $53.00 ON THE 5 TH OF EACH MONTH AFTER

   Like I said I am disabled and the  TV is my only enjoyment. I shouldn't be punished for their half truths. Make a commitment and honor it.

  

  Business response

  09/05/2023

  As of today, no money is due and all fees have been waived. This is the best we can do considering no payments were ever made after installation. We wish you the best on your search for Internet. 

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company guaranteed it's speeds. I was in contract with this company for 10mbps they were giving me 2. The price I was paying was 100 dollars a month and the speeds they were giving me was 35 fee. When I requested a refund I was told by billing to find a new company to meet my needs. The issues went on for two months before they asked me to leave. I was so frustrated I found another company and now the are trying to charge me for early termination. I need help with this because they did not honor their agreement with me then told me to leave and now want to charge me. I have documentation from the speeds I was getting for over a week of consistent 2 MBPS. I have documentation that they were working on my internet speeds and sent two modems to try to repair the issue.

  

  Business response

  11/30/2022

  We are contacting the customer to make this right and provide a resolution for him.

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