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ComplaintsforGold Standard Monument Company
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Contracted GSM for a headstone $625.00 and ordered a memorial bench $1,750.00 on 5-20-2021. Have called, emailed, texted and went in person and the shop is always closed. I received no response from them at all. I leave notes for them still no response. I don't know what is happening with the shop but I am requesting my money back or the items if they have been ordered. I receive no kind of communication with them. I paid them $2,375.00 in total.Business response
11/16/2021
Consumer has not emailed nor left any notes. All orders have been on hold and will resume again the first of the year. The refund allowed will be the final dates cost. All other consumer’s orders will be fulfilled and delivered.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.