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ComplaintsforMemories in Stone
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a headstone on March 23, 2022, which was not install until 4/15/2023 after many promises and excuses. The headstone was installed with a spelling error and some of the lettering was not colored in as it should have been. The manager promised a replacement headstone, but has not delivered after many promises and excuses over the past 11 months.I am requesting a replacement headstone and a refund due to the length of time, inconvenience and unnecessary stress that has been added to my and my familys grieving process.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.