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Lithia Ford Lincoln of FresnoThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 15 Customer Reviews
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Review fromAndres R
Date: 04/10/2025
1 starAndres R
Date: 04/10/2025
They sold me a car with expired tags. Its been 8 weeks & finance department keeps dodging my calls. The finance manager used tied in selling which is illegal in **********. He will show you a higher interest rate, then show a lower interest rate with extended warranty. Amazing how that works... Tried to tell me I was going to get free oil changes with the purchase of the extended warranty, I went back home to find that they charged me $1K... Very disappointed in the service all around.Should've never went to this dealership, only reason why I gave the benefit of doubt is because our **** company buys commercial trucks from them, and we generally have a good experience. But, now I would never ever recommend buying any vehicle from this dealership.Lithia Ford Lincoln of Fresno
Date: 04/11/2025
We apologize for your experience at the store. One of the sales managers will be reaching out to you shortly to assist in more information and to assist you in any cancellations that you would like to move forward with.Review fromBRIAN G
Date: 04/09/2025
1 starBRIAN G
Date: 04/09/2025
My wife took our Lincoln Aviator in for recalls and check engine light on 4/2/25. They kept the car for three days and only completed the work for the check engine light and told my wife it would be $575 over the phone THREE TIMES. When we went to pick it up on 4/5/25, the charge was $833. I asked the advisor why he told my wife $575, he said he was talking about the check engine light. My wife had called back two more times and asked what is the total charge, he kept saying $575. I asked the advisor "when people call in and ask what is the charge, don't you think they want to know all they are being charged and not what they are partially being charged?" He said he would work on that the next time. By looking at other complaints here, it seems like standard practice for Lithia **** of Fresno. Oh, the advisor said he was so focused on the check engine light that he forgot about the recalls and wants us to bring it back.Lithia Ford Lincoln of Fresno
Date: 04/10/2025
We apologize for this occurring Mr ****** As soon as I saw this I got involved with the service manager at the dealership and he will be reaching out to refund the difference of charges from diagnosis. I am sorry for the inconvenience and poor service from our department and hopeful that we can arrange to assist with completion of recalls.BRIAN G
Date: 04/25/2025
Ok thank you. How do I go about starting this process?Review fromNitza M
Date: 12/20/2024
1 starThey have no business values they keep charging my mom who is older and tell her one thing on the phone then charged another $500 and did nothing not even tell us whats wrong with it after $750 all they say is my car is too old they dont want to work on it. Wish I could put them out of business but anyone i know going there i will stop from going makes me hate **** think this makes me want to never buy a **** GmC all the car associated with them and everyone else i can get to not buy from **** ever again Do Not Waste your money with people who take advantage of senior citizens and womenReview fromJaneen M
Date: 09/09/2024
1 starVery poor service experience. My truck has been there for 4 weeks. Finally received the call today that they will be replacing the long block. Engine is two weeks out minimum. Diagnosis took entirely too long, so did decision from ****. Service Manager initially told me he was contacting **** for help with my rental car expenses. This repair only qualifies for 5 days of a rental car. Guessing this repair will take 10 weeks, this is completely unacceptable. I have called the Service Manager six times and left messages with my service writer and have still not received a call back. I suspect that they knew the truck had a problem when they sold it to me in May, it was Blue or Gold certified with only 60k miles. Very disappointed, I expressed concerns about the transmission which have not been addressed. I worry that that may be another 10 week, no rental car nightmare. Beware, beware Sales and Service are sorely lacking integrity. and *********** star is too high, at this time -5 starts is more fitting.Review fromDella R
Date: 08/11/2024
1 starDella R
Date: 08/11/2024
This place is a joke. After several confirmations regarding my appointment for a test drive on a vehicle I was interested in (including the morning of), only to arrive and be told the vehicle was sold the night before. This tactic they used to lure me into their showroom to talk me into something I DID NOT WANT, made me feel unappreciated and unheard. This method is so under-handed, proving they don't respect your time just their commission. I recommend ANY dealership that TRULY cares about what their customers want, because it's certainly NOT **********************.Lithia Ford Lincoln of Fresno
Date: 08/14/2024
After seeing this, management has had a meeting with sales department. This is absolutely not the way that we want to do business and this is completely unacceptable. We sincerely apologize for this situation. It has been addressed with staff to ensure that it will not happen again. We appreciate you bringing this to our attention.Review fromB. K
Date: 08/08/2024
1 starB. K
Date: 08/08/2024
This place has gone down hill. Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting in there supposed ****************** lane. Also for concerns on a car under manufactured warranty they want you to leave it for 3 days before they will even look at it. This is ridiculous so go to *********** instead for good service.Lithia Ford Lincoln of Fresno
Date: 08/09/2024
We appreciate your feedback and apologize for the inconvenience and extended wait times with our service department. Unfortunately, we simple do not have enough technicians currently to handle the influx of maintenance and repair needs and are actively searching to increase our staff. This has been an issue brought up by many customers lately and it is our top priority to get each client serviced in a more timely manner. If we ever get another opportunity to assist with your service needs I encourage you to schedule a mobile service for most maintenance items which will work around your schedule and make it as convenient as possible.Review fromTimothy R
Date: 06/26/2024
1 starTimothy R
Date: 06/26/2024
I had an IDIOT tailgating me on HWY 41 so I took a pick of him and called his Manager to file a complaint. He never returned my call. I then called the Store Manager and reported that I wanted to talk to him never got a call back. NEXT TIME I WILL LET HIM REAREND ME AND *** THE **** OUT OF THIS GARBAGE COMPANY AND SHUT IT DOWM!Lithia Ford Lincoln of Fresno
Date: 06/27/2024
Good morning *****************, I just got into the store and heard your message. We apologize for our driver and it has been addressed with him as well as the Parts Manager. Thank you for bringing this to our attention as it is a very serious issue and has been handled as such.Review fromJack S
Date: 10/16/2023
1 starservice department at lithia **** is negative 5 stars, its a complete joke dropped off a edge for oil change and had them fix a sun roof issue. Sat there 3 days, and i was feed ******** over the phone from the service manger. So I got tired of the run around I finally went to pick it and there was no work on the sun roof they said the oil was changed yet the dipstick was reading dirty a** oil. Its a combination of poor management, communication and knowledge please dont take your car here.Review fromNick C
Date: 10/14/2023
1 starI would strongly suggest you avoid any blue certified vehicles from Lithia ***** I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised they replaced the batteries and the vehicle was good so I purchased it. Two weeks later it died on me again two days in a row. ****************** advised that they had replaced the batteries within the month prior to my purchase (4 batteries in a month prior to purchase) + 2 dead within two weeks of purchase (6 total batteries). Come to find out a Lithia up north had replaced batteries in March as well. So 5-6 batteries replaced in 6 months prior to purchase and no testing to see why the draw was occurring. Now Im making payments on a truck that has been in their shop (coming up on three weeks) more weeks than my driveway since purchase with no end date in sight. Seriously do yourself a favor and avoid them.Review fromJeff A
Date: 05/22/2023
1 starBusiness commonly falsely advertises prices online. For example they are advertising the price of a truck at $73,680 online (VIN 1FTFW1E51PKD*****), but at the dealership they’ve added a separate section to the window sticker showing a mark-up of almost $25K more. This information is not provided anywhere online, including on the window sticker that you can view. This is misleading at the very least! Who wants to do business with a company like that? Sounds like yet another shady practice used by this dealership.
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