Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made an order, got charged twice and got two products. I called and was told I would have to waste my time to send back the second order that I never wanted in the first place.Initial Complaint
02/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We have been attempting to contact this company (2 attempts tp date) about an overcharge. The invoice was generated in March of 2022. It could be an easily rectified event if the company just responded to our email.Business response
02/13/2023
Hello we have no emails from this person or the email they have listed. We have had 3 orders in the past. All have been shipped complete and delivered. Our email and phone # is listed on our site. They can call us as well. We will definitely work to resolve any issues or misunderstanding. I attached screen shots of our email search for both of our emails [email protected] and [email protected] we only found the automated emails for order confirmations and email marketing. No emails from customer to us to either email. We will reach out to customer on Tuesday the 14th of February to find out what the issue is and resolve it if we can.Customer response
02/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19***323, and find that this resolution is satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
755 E Nees Ave Unit 25934
Fresno, CA 93729-8630
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.