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Complaint Details
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Initial Complaint
01/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Booksio.com has closed. I have been using them from books I had purchased through My Must Reads that then moved over to Booskio. Now that Booksio is no more I have no way of getting to those downloaded books. I tried reaching out to them but haven't heard anything in about 5 days. And I haven't been able to find out any information online. They just have a "farewell" message on their website. I just want to be able to access my books again and transfer them to be able to read on some site.Business response
01/02/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for Ms. ********* for any inconvenience or trouble this has caused.
Our apologies for the delayed response to Ms. *********** email, our hours of operation differed during the holiday season. We have received Ms. *********** email and have responded inquiring more information regarding her concern as no account populates with the information that was provided within this complaint.Should this be satisfactory to **********************, we will continue to resolve this issue internally.
Best Regards,
Booksio Customer Care
************************************************************
**************Customer response
01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
653 W Fallbrook Ave Ste 10
Fresno, CA 93711-5503
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.