Business ProfileforEmpire Smoke & Vape

Today... May 14, 2023, I went to Empire Smoke & Vape at 2051 E Shaw #101 Fresno California to purchase a vape pen. I was encouraged, even pressured, to buy a specific model. I actually had a different product in my hand at the register and **** convinced me to buy a Puffco Plus. I spent 97.50 after tax and took my "brand new" item home. Within 10 minutes I noticed that it had been used before. The battery out of the box had NO charge (ive purchased three of these pens before and every product from them comes with at least some charge) and there was wax (*********) residue already in the atomizer, and a crack which fully spanned the interior of the atomizer. I tapped the button ONE TIME, and it showed a visible spark through the bottom of the chamber, which burned a black spot ion the bottom, at which point it stopped working entirely. I boxed it back up and called the business. A gentleman named **** told that he couldnt do anything about it, and that I had to go through puffco, even though the ATOMIZER ISNT INCLUDED UNDER WARRANTY!! They are selling used or damaged products and expecting the manufacturer to pay for them!! When I called the business i was cussed out and hung up on. When I went in I was threatened with physical violence and thrown out. I am a disabled person (I HAVE ONE EYE AND AM PARTIALLY DEAF) and I use ********* as a form of pain control. This was a horrible and traumatic experience and I honestly feel EXTREMELY DEFRAUDED. HOW DO I GET MY MONEY BACK??? Im sorry to waste your time with something so small, but i am disabled and on a fixed income, and they just stole my money. PLEASE HELP.