Customer ReviewsforFresno Management Company

It's going to be 107 for 3 days straight then stay in 100+ for a week. My Ac has been out for 5 days in 95+ degrees and they are unwilling to offer any solution or temporary help. I've lived other places who have given hotel accommodations or temporary AC units. This company just says sweat it out and we'll fix it when the parts arrive. Hopefully we don't get heatstroke. Thanks so much for caring about your tenants!

My dealings with Fresno Management company , OMG ?? They are very disorganized and unprofessional and I have documentation of certain things that have happened in ************************!!!! Tenants have Rights!!!

********, it was a pleasure to speak with you this afternoon regarding your concerns and complaints you have experienced living in your complex. We take these matters very seriously and will be doing our due diligence to ensure the safety of all of our tenants. Please note, while we cannot discuss other tenants with you, we are working behind the scenes to investigate and implement the next steps regarding your complaints and concerns. We appreciate you brining these to our attention, and thank you for being a valued tenant.

Fresno Management does not manage anything here.. they are very unprofessional. I've lost so much dealing with this company due to bed bug roach flea and spider infestation crazy part I don't have any pets to have fleas. I had to call code enforcement to get things done. Old appliances that desperately needs to be replaced. Stove is a fire hazard warped and off track cabinets falling apart. Mold and mildew all through the apartment pealing paint cracked tile and that's just to name some. Allow tow company to tow my car away even after making a agreement and stated since they are no longer managing all agreements made was voided without notifying tenents of change allowing me the opportunity to move my vehicle. When I moved here there was no restrictions regarding parking but made a new rule based on complaints from someone about my stall from a man that was not a tenant. I had to pay $400 to register my car in able for me to utilize a parking spot designated to my apartment. My tags had just expired they are aware that I am low income I feel like a victim of predatory tow which Fresno Management didn't authorize but refuse to get involved though they were the one breach a verbal agreement that is recorded. The gas meters are in my patio had 2 gas leaks and the fire department had to break down my gate to access. They have no consideration for the health and safety of the tenants. Outside lights were out over 2 months which we had concerns for our safety there are nothing but single women with babies and elderly. Overall Fresno Management is the worst company I've ever rented from and I don't have a star to give it would be a -5 if that rating was allowed. If I was financially able to move I definitely would. But I'm stuck here until I'm able. I was told if I'm unhappy to move.. How am I to do that with minimal income?

We managed the property up until August 2022 at which time, management changed hands to two different management companies. We recently began management again on 3/1/2023. I would like to address each of the issues mentioned:
Bed bugs, cockroaches, fleas: Upon reinstatement of our management, we dispatched our pest control vendor. They treated for the cockroaches, followed up and reported that this issue has been resolved. A follow up treatment is recommended to maintain the resolution. We ask that the tenant monitor the issue and report. The pest control vendor also reported that there are no bed bugs or fleas in the unit.
Appliances: A work order was placed; our maintenance visited the unit, and it was determined that an appliance vendor must evaluate. They will determine the issue and recommend repair or replacement; we ask that the tenant cooperate to address the issue as quickly as possible.
Mold/Mildew/peeling paint: The unit was inspected, and our staff did not witness any of these issues, there is also no work order placed by the tenant for any of these issues. If a work order is placed, we will address the concern.
Parking: We spoke with the tenant regarding this issue shortly after beginning management on 3/1/2023. It was determined that the tenant had a temporary verbal agreement for the expired registration on her vehicle, she was in violation of the parking rules and this verbal agreement would have been a courtesy. Another management company took over the property in September 2022, enforced the rules and appointed a tow company. At this time, it would be the tenants responsibility to speak with the new management or tow company to request further courtesy agreements. This matter was not an issue with Fresno Management.
Gas leak: This was an item that occurred prior to our management takeover on 3/1/2023. The tenant did not report any issue with her back gate until 5/19/2023. This repair has since been completed.
Lighting: The lighting which was out for 2 months was an issue that Fresno Management inherited upon takeover on 3/1/2023 as well. This electrical issue was reported and has been addressed. If further issues arise, we will address them. From our understanding this was an ongoing issue with several variables.
All of the tenant’s concerns have been, or are in process of being addressed. We understand that there is some frustration with the number of management changes in the last year, however we are working diligently to address all tenant concerns and make the necessary property improvements.

I don't understand why there is so much fabrication in your response. 1. I still yet am dealing with roaches and bedbug as well as spiders in my unit. The pest control only did treatment in my master bedroom. I am as well as visitors are still getting bit and have scaring to prove from spider to bed bugs sitting in the living room. The apartment above me has bed bugs roach and spider infestation which effects my unit because of the hole maintenance cut to fix the plumbing and didn't cover. I talked to summer about the issue to try n help as much as I can to solve they infestation issue. She stated she would look into it and we work together to at least have the man upstairs available to do spray and wall repair but haven't gotten a response. Fresno Management was management at the time they cut the hole in his wall cause they also cut one in my bathroom which was the beginning of my infestation issue which was repaired months later after several management changes. As far as my stove.. maintenance came and said he will recommend a new stove because mine is hazardous I was waiting patiently utilizing other appliances crock pot and electric pancake grill to cook. Refrigerator drawers don't even go to my refrigerator and I am currently constantly seeing roaches in the refrigerator which gave out on me twice causing me to loose food that was not replaced. I still have mold as well as mildew issues as well as the exterior of the unit. The mold that was cleaned I did myself and was sick after for several days. I don't know why whoever claimed I have no peeling paint when it was reported pictures taken by management as well as myself texts to prove I made request as well as pictures that were sent.i currently have the same peeling spots that I try to cover so that my grandchildren would not be able to further peel off. When I moved in my unit it didn't have fresh paint as well as other issues that was supposed to been addressed but wasn't. I made a work order also regarding my cabinets that are breaking. I was told they were going to replace but never heard from anyone. I have been also dealing with no cooler since June 29 2023 . They installed a cooling unit in my KITCHEN which the air does not reach the rest of the unit I had to buy fans just to be able to pull the cooler air which doesn't help til middle of the night. This unit shoots out ice chips as well as drain puddle on my back patio. Instead of installing a drain pipe. I have been documenting taking pictures as well as videos to prove my claim as valid.