1 Customer Reviews
Review from Rita A
1 star02/07/2024
The receptionist at the front desk programmed my number into the office phone to avoid answering my calls. I called the first few times to ask if I had turned everything in that was needed. The woman who answered told me they were waiting for my current landlord to verify my residency, she emailed them the documents back the same day. When I called to notify the receptionist, she was irritated with me, already, for being so persistent. I asked how long does it take to do the background check since she's received everything she absolutely needed from me. She told me 3 weeks. I told her other agencies do it within 72 hrs, especially when I've turned everything to them. Her response was "Okay???" When I told my current landlord, what the receptionist at Realty Fresno told me, my landlord decided to call her. My landlord told her that she was genuinely not being fair or telling me the truth since she runs applications all day ************ doesn't take longer than 72 hrs
Realty Fresno Response
02/08/2024
Unfortunately, we were not able to approve this person for the house she wanted, and she was unhappy at being denied. Her claims that her number was blocked, or that she was told applications take 3 weeks to process, are simply not true. It was disclosed to her upfront, that our normal processing time is 5 to 7 days. She started blowing up our phone on day 4. She was one of those people who calls over and over and back-to- back without leaving a message, then complains that we can't be reached. She admitted to calling 12 times in a row at one point, without leaving a message. Due to sometimes high call volume, and because we are a small company, we simply unable to answer every call. WE wish her the best of luck in finding a new home
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.