ComplaintsforRegency Property Management

• Initial Complaint

  01/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They violated CA 21 day deposit rule. I had moved out of the apartment complex in nov. I also scheduled a move out inspection and nobody showed up. After taking my 650 dolar deposit I wash charged an additional $260 for cleaning fees. In Feb 3 months later I get a bill stating that I owe 1,300 for a carpet. I was never charged this amount within 21 days of move out nor was I given a good will estimate of charges within that time frame. This company has acted fraudulently and has violated CA State laws. I copied and pasted the state law below. RETURN OF SECURITY DEPOSIT After a tenant moves out, a landlord has 21 days to: Return the tenant's deposit in full, or Mail or personally give to the tenant: A written letter explaining why he or she is keeping all or part of the deposit, An itemized list of each of the deductions, Any remaining refund of the tenant’s deposit, and Copies of receipts for the charges/deductions, unless repairs cost less than $126 or the tenant waived (gave up) his or her right to get the receipts. If the repairs cannot be finished within the 21-day period, the landlord can send the tenant a good faith estimate of the cost of repairs. Then within 14 days of the repairs being done, the landlord must send the tenant the receipts. They sent my account to collections illegally.

  

  Business response

  02/09/2023

  ******* ****** moved out on 11/29/21. His move-out estimate was sent out on 12/7/2021, within the 21 days allowed. After receiving the final maintenance invoices, the final disposition was mailed out on 2/9/22, along with all invoices. ******* has spoken to our office numerous times regarding the final balance payment. ******* has never mentioned any dispute regarding the estimate or final disposition not being received or received within the time frame allowed. He has spoken to our office, acknowledging the balance owed, and has agreed to pay but has yet to pay the balance. ********* file was sent to collections due to nonpayment; he has had numerous conversations with the collection agency acknowledging the balance he owes.  I have attached the estimated and final dispositions sent to ******* and the notes of all our conversations with ******* since moving out. 

  Customer response

  02/09/2023

   I am rejecting this response because:
  
  

  The initial move out statement did not include prices on the carpet or any good will estimates that I was going to be charged in the future. Per California Law it is a requirement to do that within 21 days of move out. 

  
  

  A final disposition was mailed out over 2 month’s later (which is is past 21 days). Also the final disposition includes new charges that are suppose to be estimated within my 21 day move out time frame and they were not.

  
  

  If it takes over 60 days to receive an invoice pero california law you are suppose to put a good will estimate.

  
  

  I also requested a move out inspection two days prior and nobody showed up.

  
  

  Attached is California Law and further information on their contract stating that any deductions must be made within 21 days.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I’ve had to leave bad reviews to this company of complete weirdos in the past , and as a result they are up to their fraudulent idiotic antics once again. I sent a payment of $1,300 for hoa fees via certified mail the mail was delivered to their office mailbox according to my tracking number and usps I also have proof of the payment when I made a cashiers check from my bank. So these brainless weirdos now are blocking me from paying my hoa dues by getting rid of my mail when it arrives.

  

  Business response

  07/21/2022

  To Whom it May Concern,

  **** **** Estates is a Homeowners Association. As manager of the Association we are responsible for collecting monthly dues. The complainant is referring to a payment made by certified mail with a cashiers check for $1,300.00. We are asking that proof of this payment be submitted to our office as we can not locate the payment. We do see that the complainant made a WEB pay Visa payment on 07/19/2022 for the amount of $900.00. Thank you for this payment, please submit documents regarding the missing $1,300.00 payment so we can come to a resolution.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Literal weirdo/psychos hiding behind what at first glance may seem like a professional management company. I don't know how they behave when they like you. But, if you report something or you have a discrepancy you will soon find out who you are dealing with. A lot of the weird/evil things they do I believe are racially motivated. Like they've never seen someone of color purchase a home before. I would really steer clear of this place, more especially the lady they call ****** ***** she is the ring leader and she is racist and disgustingly unprofessional. The company as a whole is trouble, doesn't matter if you own or rent be aware! I purchased my home and they are ganging up with long time renters in complete collusion against me (an owner). I made a discrepancy complaint against a nuisance/renter neighbor that happens to be of opposite ethnic, they over charged me for no reason and charged me a late fee on the 6th when late fees are not put out until the 16th. I formally requested for them to manage my property, they have ignored me up until now. Then they have laborers come and do unnecessary work and trash the outside of your house for weeks to make your home look horrible. This is the most recent (photo below). They should be shut down, I had to hire a lawyer to combat their idiocy! Look below in what they had the landscapers do to my car SHEER EVIL RACISM at it finest! I’ve requested my payment ledger from them several times, since retaliatory charges were placed on my account. It’s their obligation to provide such documents when requested. They still won’t send them. For All to Reference: ****** *****, CMCA Community Association Manager Regency Property Management CA BRE Agent #******** Phone: ###-###-#### Email: ************************

  

  Business response

  05/16/2022

  After further investigation it has been determined that the customer has entered the wrong account information in their auto pay set up thus resulting in a non-sufficient funds notice on the attempted payment. The auto pay account has been reset so the 

  correct information can be entered for payment. The customer's allegations regarding racism and retaliatory charges are unfounded, however, in light of the complaint and the desired resolution of the customer the late fee and NSF fees have been 

  removed from the account for a total credit of $60.00 ($35 late fee, $25 NSF fee).

  
  

  Please contact me with any questions or concerns. 

  Thank You! 

  **** ******  ************ 

  Customer response

  05/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, there also is an issue with the way the grass outside my home is being maintained. There are patches in a few lawns I’ve seen on the property, but none completely destroyed like the grass in front of my home. I’d feel more comfortable coming back to my home if it looked like some grass rather than a disaster. Can we see to it that the existing landscaping company do something to remedy the lawn in front of my home? After all, I am paying HOA fees every month for it!

• Initial Complaint

  12/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Our lease officially ended November 24, 2021 at Oak View Apartments. We returned our keys on November 18, 2021. State of California law states that landlords have 21 calendar days to return security deposits. We've contacted Oak View Apartments multiple times regarding our deposit which has been well past 21 calendar days (now over 35 calendar days). They told us it's business days (it's not, and it's past that timeframe too). They've given every excuse in the book to keep delaying the return of our security deposit, including the holidays and being busy with auditing, which is irrelevant. They are now claiming we owe enough money that is 5 months worth of utilities for us ($250+) when we have always paid everything in full and on time and have proof of that. Numerous times, they have told us our deposit will be available in x week or x number of days, and it never is. This is our final attempt to receive our full security deposit of $500 before we file with small claims court to fight for our deposit plus punitive damages.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve been leaving in the appointment for a little over 7 years now and they refuse to fix the kitchen floor, I’ve been having the same flooring rugs since I’ve been there nails coming up and my children are stepping on them all I get from the renters is attitude please I need help

  

  Business response

  08/23/2021

  Hello ****** *********

  
  

  Regency Property Management no longer manages the property ****** ******** references in her complaint. We stop managing this property located at **** ** ****** ***,  as of 4/5/2018. 

  
  

  Please have this negative complaint removed from our file, if at all possible. 

  
  

  Thank you, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩