ComplaintsforCamping World of Fresno

• Initial Complaint

  08/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Camping World Fresno made me HOMELESS! On July 22, 2023, I purchased what I thought was a NEW motorhome. Since then, I have learned just how much I did not know about buying an RV, and just how much FRAUD Camping World is willing to commit to sell you something that is not only not what they say it is, but may also RISK YOU AND YOUR FAMILY’S LIVES. The best part is that while I’ve been able to reach people all the way to corporate, the one common theme is that they listen to your initial input then just actively ignore you. The GM of the place, ****** ***** **** even went so far as to block me on LinkedIn when I reached out! This team NEVER provided a PDI and now refuse to provide me one after me asking twice. Now just two weeks later, it’s become very clear that they did no safe storage or maintenance of this coach and sold me something that is a DANGER TO MY FAMILY. The immediate issues: -Balks out around 50mph on climbs -Had to be jumped to leave where it was parked (for 5 days) -The AC units don't work -Electric water heater does not work -The jacks don't work -Internal and external leak -AV system is bad -Humidity damage consistent at all top seams internally -Driver's window won't open -Roof seams are old and worn -Awning is crooked when rolled out -Slide flaps are unsecured On Monday, August 7th, it became so hot in there (over 100) by 11am, I had to evacuate my family. On August 9th, SVP of Marketing, ******* ******* responded and told me to email him and ***** *******. But apparently that was just so they could ignore me, too. This RV is UNLIVABLE and UNSAFE. It is now in storage, and I'm having to pay for an independent inspection while being forced to live in a hotel with my animals (this is also expensive). I’ve lost over 40 billable hours, am 2 weeks behind schedule, and now dealing with finding and interviewing lawyers, calling the manufacturer, etc. All a bunch of things I SHOULD NOT HAVE TO DO.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a trailer from camping world back in August of 2021. There was a bubble on the side they said they can fix easy. We had the trailer until November when they took it in to fix it. They have had my trailer every since. After 2 try's to fix it last September they brought in Forest River to fix it they took it to the factory and fixed it and said it was done in January. I still have not gotten my trailers back. Neither Camping world or Forest river are returning any emails and when I call they say they are checking where it is and will call me back. I have been paying payments for 19months now and have only gotten to use the trailer 3 times.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On July 9th, I visited the Camping World of fresno to look at a 2015 motorhome. I decided to purchase the vehicle. The tires on the vehicle were from 2013, and the sales representative *** told me that they would be putting brand new tires on it. They let me know that it would be ready the following week, on July 16th. On the 16th, I drove to the dealership to pick up the motorhome and they had it sitting out front. However the tires were still old. The service person ****** let me know that she missed the tires on the work order, and would get it done and deliver the motorhome to me. At the time, I did let the dealership know I was leaving in 3 weeks to move to Texas. On August 10th, during my drive to Texas, one of my brand new tires blew. I called roadside assistance, who came out and charged me $500 for a new tire. Upon replacing it, the mechanic let me know that all of my tires were over the PSI max. PSI max was 70 and each tire had 100 PSI, not to mention the brackets that hold the rim on were damaged from the tire change at the dealership. When I purchased the motorhome, the California tags were expired from 2/2022. I was given a temp operating permit that expired 9/16/2022. The dealership contacted me on 9/16/22 to let me know that they had neglected to smog the vehicle before letting me take it, and that the CA DMV is withholding title and tags until I take it in to smog it. I have since moved to Texas and cannot smog it in this state. The dealership told me that I need to bring it back to California to get it smogged, and that if I don't, my lender can attempt to repo it from me even though I have made my payments. I told the dealership that they will need to cover all of my expenses to transport it back across the country, to which the rep said she would send to the general manager. I was told that I would receive a call back by the end of September. It is 10/4/2022 and I still have not heard back, nor do I have my registration and tags.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Camping world is supposed to be my contact for warranty issues. I filed a claim with them back in April 2022. They have been telling me they are working with warranty company kingstone rv corporation. When I called ******** they said they never heard from Camping world. I bought a 2022 travel trailer and when I got it home the microwave had fallen out of cupboard above stove and broke microwave, damaged the bathroom door, refrigerator door and flooring. I have been told different stories everytime I talk with someone and no one wants to help me. I have spoken to ****** and **** *** at camping world and ****** and ******* at kingstone. Can you help me as it has been 6 months

• Initial Complaint

  03/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Asked them to fix the problems with rv that we bought a year ago that were messed up when we bought it! The problems were the captain chair is tour the refrigerator door is broken for stickers but the stickers on the exterior are peeling down very bad We call car email they say they’ll call us back they don’t call us back they won’t return our phone calls I won’t return emails so we don’t know what else to do

• Initial Complaint

  08/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a 2021 5th wheel RV on 7/8/21 with minor defects that needed to be fixed before taking the trailer home. During that time still in their position the RV got damaged from the exterior and were told they would fix it On 8/12 we were told the RV was ready for pick but noticed that the damaged side of the RV was covered with pudding and was spray painted. The defects in the interior were also still defective. The condition of the RV was unacceptable and we refused to take it home. They promised they would take care of it again and we would have our RV ready by 8/18for our Disneyland trip scheduled 8/20. They said they sent it out to a body shop for repairs and would call us. They never called to update us on the trailer so on 8/19 my husband reached out and was told the body shop worked on the wrong side. We’ve made payment on a trailer we do not have plus insurance. Had to pay for RV reservations plus hotel because we had no RV. We are requesting for a new undamaged RV.

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