ComplaintsforRV Country

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  07/12/24 Im file this complaint because of the customer service ***** and the service that I had the company makes promises and never follow through with them trying to buy a rv from them on 7/724 and they promised that I can pick it up on the 14th but then they cant because there to busy to get it done for delivery took day off from work and still didnt get product service department is very rude and annoying there sells department doesnt follow through with promises so customer service skills are bad thinking that I just need to back out of the deal and go somewhere else to fine a rv Im tired of the lies that they tell and not being honest about anything if you sell something it should of been inspected before you try and sell it that the customer can make arrangements better but losing time from work because of this its not right paperwork been signed already and was going to take it home but they lied and broken promises

  Business response

  07/17/2024

  Dear BBB,

  On Friday 7/12/2024 approximately 8:30 ****************** came in and was told by ***, our service advisor, that is hitch was going to be hopefully here that day and that his coach was not ready. ****************** at that time was willing to come in at 11 am and finalize his paperwork, which he did and was told his coach may be ready at the end of day at which time he was willing to come pick up his coach Saturday morning and come back for his walk thru and truck work the  next Friday as long as he was notified by 4:30 pm that day. *********************, our Sales Manager, notified ****************** that due to a brake issue and a gas leak that service was chasing down his coach would not be ready. Although disappointed ****************** understood and appreciated being kept in the loop.

                  On Saturday 07/13/2024 ****************** came in to drop off his truck so that we had it to get the hitch work done for the week since his schedule for the week did not give him time to be able to drop off during business hours. ****** had a good discussion with him and his son assuring him we would be done with the hitch and coach and offering sooner delivery with his wife doing the walk through sooner in the week, which he appreciated but turned down and said Friday 7/1.

  ****** talked to the customer multiple times Friday and Saturday after his initial disappointment.  He is currently satisfied as long as his truck work is completed and the coach is ready by Friday 07/19.

  There are things beyond our control and the coach having a few repair issues is one. We will not deliver a coach in unsafe condition under no circumstances. We regret ***************** feeling the need to file a complaint. It's unwarranted, when we have his best interest in mind.

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  06/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Our New 23 toy hauler was purchased from RV Country in *************, on 3/30/24.A 10+hr drive from home.At delivery we were not able to view the roof and upper area because we did not bring our own ladder to use.We were assured the roof and all sealants had been resealed as i was concerned because thats a maintenance thing and the unit has been sitting on their lot for a year.Once arriving back home we discovered multiple cracks and even some missing sealants on the roof. We contacted the dealership where we purchased it,(was then told roof inspections arent apart of delivery)after some arguing they contacted their regional manager and I was told i could take it to a closer RV country and could go to Spark or ******(a 3-4 hr dr.).I did actually try to call both locations and left VMs. I called again and was sent to someone elses VM. After hearing nothing back for over a week i contacted ***** OR again which in turn gave me ***************** email. ******* from ****** then called and i explained my situation. I asked if i agreed to make the drive if it could be done in one day so as not to have to take a second day off work loosing income.It can not be done in a day.Then i asked what the cost of this would be if i were a customer coming in to have the roof repaired and sealed out of my own pocket. I was told about $2000. Thats about what i got quoted from rv repair places nearby my home for.By the time we take 2 days off of work and we pay fuel for 2 round trips we are out of pocket $1000. At this point that does not seem like a loss i should incur. I feel RV country should reimburse me for the repairs to be done as this is not my fault at all or at very bare min reimburse my loss and expenses for having to make 2 trips to ******. I was then told if i brought it in i could submit travel receipts and maybe get reimbursed from *****, **, well that location is closed. Now a month later still no communication to remedy the situation. This is just 1 issue which is the big one.

  Business response

  06/20/2024

  Dear BBB,

  Our Service Director, *************************, was able to reach out to ******* to listen to her concerns. **** sought to understand *******'s concerns.  We elected to reimburse ******* for repair expenses up to $1300. We believe *******'s concerns have been resolved.

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  05/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We bought an 5th wheel ** which was represented as all systems working and all the water/waste tanks would be clean. When we got it delivered it smelled like sewer in here. We called ***** the owner, who admitted that they should have cleaned the tanks out, but they didn't, and they also did not deep clean the unit as promised. They installed 2 vent covers without our authorization. The service tech "****" called us raising his voice demanding payment. The air conditioner went out and the ** was 92 degrees . We had to hire someone to fix the ac unit. We tried to call ****. the owner, but he did not answer his phone or text messages. We want to get reimbursed for all the repairs that we did when they said that were all good.

  Business response

  05/21/2024

  Dear BBB,

  Our texting platform indicates our response to *************** text messages. There may have been a techincal issue causing *************** not to see our manager's response.  Our manager reached out to *************** to arrange addressing his concerns. Its unfortnate the ** failed after taking delivery of his *******. Our used units are sold AS IS with no implied warranties. However, since the ** failed within days, RVC will replace *************** **. We've made contact with *************** and are scduling him in to address his concerns. Here at at ***, we strive to live up to ur promises.

  ********************

  Managing Partner

  RV Country

  Customer response

  07/09/2024

   I am rejecting this response because:
  
  

  Nope they gave me another broken one. I called the **** who installed that second one. He lectured me about needing to pay him. 

  
  

  I was forced to buy a new one or not be able to live here. 

  
  

  They do not keep their promises, they play word games and take advantage of people.

  
  

  He owes me $2300 for the ac if he wont pay, that proves he is not an honest dealer.

  
  

  I regret doing business with them 

  
  

  
  

  Business response

  07/09/2024

  Dear BBB,

  Our Service Manager sublet the replacement of the ** to a reliable mobile repair tech name ***** He's done a lot of work for us and we've had no complaints. The ** was working after he installed it. ****** asked **** to go back out to verify the ** not work. **** called *************** twice and ************* told **** to go F-off. **** will not go back out to the customer's rig due to the poor treatment he received. Who could blame him? 

  It's our understanding **************** replaced the ** **** **************** **** our manager said we need invoices to verify purchase and the old ** before we would reimburse the customer. To this date, ********************** has not received the invoice or the ** so we can reimburse Mr ***** ****************.  We will not until these two simple requirements are met.  We run an ethical business being up front and honest. We don't disrespect the customer by using disgusting language. We stand ready, willing and able to reimburse for the ** under these conditions. If Mr ***** **************** will not supply the receipt and return the ** we had **** install, we cannot and will not under any circumstances pay for a second **.

  We urge the BBB to close this case. It's gotten out of hand with false accusations. 

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  repairs to new rv have taken 3 months and still no progress. they have it at rv country, i dont think the issues warrant this delay. can you help?

  Business response

  04/24/2024

  Dear BBB,

  We have let *************** know, the door manufacture will be shipping *************** door out to **C this today and that it may take a week or 2 to get it. Also we had found a crack in his Filon and have notified the manufacture and requested warrant authorization approval in order to proceed with the work. The ** has been on our lot for two months.  We've been actively facilitating ******************* warranty.  The delay has soley been on ******* responding in a timely manner to our warrant authorization request.  If we work on the ** without approval, we will not be paid by *******. We may need *************** to call customer service on our behalf to keep them accountable. We hope we don't have to resort to level of action.

  ********************

  Managing Partner

  RV Country
  

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  pai $530.00 3/29/24. was over charged ****** and they seemliy won't refund the money the owe me. i have refunds showing refund bafter 2 calls directly to them no refund has been made.

  Business response

  04/24/2024

  Dear BBB,

  After researching ************************* complaint, we found he had placed an order for parts. The parts didn't arrive in time and ********************* requested a refund. We complied with the request and ask him to come into the dealership to process the refund. The delay in arrival of the parts were beyond our control. The delay was related to the vendor shipping.  It's our practice to do refunds in person to verify the transaction. Understanding ********************* is out of the area, we complied with the request and refunded the money.

  Regards,

  ********************

  Managing Partner

  RV Country

  Customer response

  04/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The overall quality of workmanship of the travel trailer is far below the standards as it should be. A finding of ******************************************** were broken within the first two months of purchase. Now we are having more issues with the extended warranty for repair of a pipe that burst behind the shower and flooded the trailer. they are refusing to cover parts that were damaged at that time stating they were cosmetic parts. They actually came with the trailer. We should be remburst for the time the trailer was not in our possession and the cost of insurance and the monthly payments far exceed the required time of repairs.

  Business response

  03/21/2024

  Dear BBB

  We are more than willing to look into ************************ concerns. We've researched name and phone number with no success of identifying what location she purchased from.  The ** may have been purchased in someone else's name. We're asking for more information before proceeding. 

  Regards,

  ********************

  Vice President

  RV Country

  Customer response

  04/09/2024

   I am rejecting this response because:
  
  ******,
  
  I've attached the repair invoice you requested for from RV Country regarding complaint ID ********.
  
  ****************************;
  

  Business response

  04/14/2024

  Dear BBB,

  We regret to hear ******************* displeasure with RV Country. We sold the ** to him in January 2021.  We perform warranty work on his trailer at our ****** ** location months following. During that specific period of time, we had difficulties securing warrant parts due to Covid related shortages. It was not only ******************* trailer experiencing repair delays, but most of the industry customers at that time.  Three years have past since his purchase and two years since sunset date of his manufacturer's warranty.  Based on reasonable lapse of time and prior Covid related delays, RV Country cannot be held responsible to pay $10000 to the customer. However, we would entertain reviewing current repair needs to see what we can do for ***************. We're always willing and able to assist our customers in every way possible as long as it is a reasonable request.

  Regards

  ********************

  Managing Partner

  Customer response

  04/16/2024

   I am rejecting this response because:
  The initial time loss for the nine months following the four months we had possession. We paid $500 a month plus Ins, which adds up to over $6000 the first time. All of this time, we were unable to use our brand-new trailer. The 2nd time we used our trailer, more things fell apart, and the things that were fixed at RV Country the first time caused us to find another certified warranty repair shop; this was another three months of payments and insurance, equaling approximately $2000. Now, the most current Issues are still reoccurring (the underbelly panels) and need replacement or repair. This time, after eight months of waiting and battling over the warranty, the extended warranty now covers the full extent of damages caused by poor work and steamship. This time, it was taken to be fixed in September, when it still sits. I have made the monthly and insurance payments for an expensive trailer that we have not had the opportunity to use. I've had a timely payment again, a total of approximately $6000.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2023 Forest River No Boundries 19.2 And when I received my registration is says its a 2022 Funtime RV has been sold to RV Country and they are not helping resolve the issue

  Business response

  02/28/2024

  Dear BBB,

  We've had a difficult time locating the sale of a NoBo trailer to ***********************. I've researched phone and address and nothing comes up under ******************* name.  Maybe the unit was titled under someone else's name or business name.   If he could provide me a VIN, I can look it up and be able to address ******************* concerns. 

  ********************

  Managing Partner

  RV Country

  Customer response

  03/28/2024

   I am rejecting this response because:
  
  I purchased a 2023 ******* River NOBO 19.2 from Funtime RV in ***** ****** on March 18 2023
  
  I brought my camp trailer in for service 8/1/24 with a list of items to be repaired and it was still Funtime RV, I called in on 9/1/23 and was told that they were waiting on parts for some of the repairs, I went to the store a couple weeks later and was told that it had fell through the cracks because Funtime RV was bought by RV Country.  This is when I found my Registration and realized I was sold a 2022 Forest river NOBO 19.2 and not a 2023 and this was confirmed by ******* River, I went to RV Country again and spoke with the Manager and he said he was running it  up the Ladder to get me a resolution, it has now been several months and no response from anyone. i would appreciate your help. No to mention the repairs here not completed by RV country and am still waiting to get a call for the repairs
  

  Business response

  03/29/2024

  Dear BBB

  We do not have the files from Funtime businesss transactions due to the purchase was not a business purchase but an assets only purchase. Since *************** purchased the ** from Funtime, they are responsible to address his year discrepancy. Recommend he reaches out to the **** offices, Legacy **. Heres the email address to ***********************, *********************** . ********* # **************, South **** # ************. 

  As for the warranty concerns, we're more than willing to address ******************* concerns under his manufacturer's warranty. I've ask our Director of Service to reach out to ***************

  Regards

  ********************

  RV Country

  Managing Partner

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/4/**** I bought a **** ******** ****g from RV Country in Quartzide ** the paperwork with the interest rate of 8% and a payment of ******* was to start on 2/4/****. On 1/5/****, had to again sign paperwork the next day, as I was taking possession. Rushed thru 20+ pages of paperwork, **** (cant read last name on paperwork) that's what he told me the interest rate was going to be and the payment might be 20 dollars or so higher When I got home I discovered that the interest rate was ****% and the payment was ******* I called **** of America this morning *************) and they told me this was a dealer contract they could do nothing to lower the interest rate.**** mention nothing to me about the higher interest rate and the increased payment. Not a way to do business in my mind

  Business response

  02/10/2024

  Dear BBB,

  We at RV Country take compliance and disclosures very seriously. ************************* has worked for RV Country for many years and has had very few complaints. Once a customer agrees to purchase an RV, we submit application on the consumers behalf. Lenders have the final say on the terms and conditions of the loans.  I asked **** to call ********************** and review the deal structure and how we collectively arrived at the payments ********************** agreed to. From my understanding, ********************* is now good with the terms and condition of his loan. 

  Regards

  ********************

  Managing Partner

  RV Country

  Customer response

  02/13/2024

   I am rejecting this response because:
  ************************* did not contact me on this issue and the complaint response says I was ok with it, I was not ok. The day before I signed paperwork it was for 8% and **** payment...was rushed thru the paperwork the next day and for some reason what I signed the day before changed to ****% and a **** payment. Maybe because I was to be there at 9 am and he didn't show up till after 1.

   

  Its their story on what happened and I called the finance company and they said it was the dealers contract....

  That's why they rush your  thru that pile of paperwork so u don't know what your signing. hope others take note of their actions.

  Business response

  02/17/2024

  Dear Mr. *********,

  I apologize for misunderstanding my conversation with ****. I had thought he reached out to you after speaking with him. ***********, income, and other important security documents are confirmed, the lender is able to provide terms, which include interest rates and term of loan. I do believe **** and you discussed rates, terms, and additional protection products. The payment of $1194 reflects the rate of ****, not 8.0%. The difference in the payment is a result of the Extended Warranty for $7500, Roadside for $699, Sentinel Tire Seal for $2000, and Paint & Fab protection for $2000. The increase in payment could not have increased the amount stated in complaint by raising the rate from **** to the approved bank rate of 9.07.  The difference in payment is due to the protection products you elected to purchase at time of closing documents signing. The products can be cancelled and the refund could be applied to reducing the balance of loan. If you elect to do so, please email me at ********************************* and I'll process cancellation and have funds applied to loan balance. Products you selected insure against the possibility of expensive repairs. 

  I more than willing to speak in person and go over the documents if needed.

  ********************

  Managing Partner

  RV Country

  Customer response

  02/22/2024

   I am rejecting this response because:
  
  **** told me he went to the owner and he got the added protections included, he did not say how my more I would be paying for them, might be because  was rushed thru the paperwork, and had me sign them,  another lie....Told me" I could get rid of AAA because it was included on all my Vehicles".... this is a quote

  guess I should have recorded all this conversation because what he saying and what the paperwork says are two different things...

  is all these extra charges for the 5 yrs, or are they every year x 5?

   

   

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchase a 2023 ************ 21G. Upon pre-acceptance inspection we found and annotated on the purchase agreement that a part needed to secure the patio railing was missing. Unknown to us, the dealer closed the rear door to the trailer without finding an alternate way to secure the patio railing properly and it caused damaged to the interior glass door. We had to remove the patio railing completely form the trailer once we got the trailer home and discovered the damage. It has been sitting in our garage so that no further damage would be caused to the interior glass door.We have called RV Country numerous times each month since July 2023. We contact the parts department and are told to leave a message, which we do but are never called back. At one point I told the person answering the phone that I did not want to leave a message as all the previous messages resulted in no action. I was assured by the gentleman that he would have someone contact me by the end of the day. No one called back. The following day I contacted them again and was told they knew nothing about the problem, they would check it out and they would call back. They never called back. I called several times dialing repeatedly until the phone was answered. The individual told me they were aware of the problem but had no clue what they were doing about it. We called back a few days later and asked to speak to the manager. We got his voicemail and left a message. We have not heard from them since. It has now been over three- and one-half months of them ignoring our concerns. We would like for them to refund the entire purchase price we paid for the ************ 21G and we would deliver it to them as is.

  Business response

  11/28/2023

  Dear BBB,

  Our area Parts & Service Director, ***********************, reach out to ***************** and brought them up on pending items. ***** shared our ******* service team is resolving the concerns reported in the Better Business Bureau complaint. We should be complete by Friday December 1st, 2023 with the items of concern.  We did verify the missed called on our former sales manager's phone. Our receptionist continued to send calls to his extension without verifying the new manager's extension. We failed to make sure messages were going to the right individual and this is entirely one RV Country.  We've put in measures for staff to follow once a person leaves the company. Unfortunately, they were not followed. We will continue to work with ***************** to facilitate their manufacturer's warranty.

  Regards,

  ********************

  Managing Partner

   

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/30/22, we purchased a new 2022 ************ travel trailer, an Imagine 22RBE VIN ***************** from RV Country, ****************, **. Brakes did not work on trailer. We were told that they would start working after using them. Not true. It took three trips to RV Country to finally get the brakes fixed. They blamed it on the trailer being flatbedded to ********** from ************ with emergency brake-away activated. Weve had many RVs in our past 60+ years. Brakes OK but not great. It was also a new experience for us to be required to call ************ ourselves. We always thought that the Dealer took care of that!On 10/29/22 we left on a ***** mile trip that was almost all highway driving with little brake usage. On 5/20/223 about 75 miles from home, the brakes on right front tandem locked up. We were able to back up which unlocked the brakes which enabled us to continue on home, with intermittent sounds from area of brakes.On 5/25/23 (trailer still in warranty) we called RV Country to make an appointment to finish up some minor warranty items they couldnt previously complete due to parts availability. They advised us that they couldnt get us in until July 3rd, THREE DAYS after warranty expiration. Coincidence? Maybe. This became the main issue. On this date, they discovered how extensive the damage was to the brakes and hub on the wheel and also on the tire that had a flat spot worn down to the cord. To be able to use the trailer for a small trip we had planned, we had no other alternative but to have them do the repairs. It was also necessary for us to purchase a new tire.It has been a nightmare situation since then with many calls and emails to ************ and RV Country, who have, to this date, declined any payments due to their steadfast position of the trailer being out of warranty, which occurred due to no fault of ours. Our case number is #********.

  Business response

  11/04/2023

  Dear BBB,

  I asked our Service Manager to pull the communication files to validate what exactly happened. The following was written by ************************

  7/3/23 ******************** dropped off his unit, we had asked him if he had been in contact to let them know that he had scheduled before his warranty was up. He said he had not. We told him we will submit to ************ and let them know that he had scheduled an appointment. 
  7/10/23 ***** called and left a voicemail that unit was being pulled into the shop. 
  7/17/23 While pulling the unit with the forklift a tech heard a grind noise coming from the tires and brought it to my attention. I told him to **** it up and pull the tire. We found that the brakes were gone and it was metal to metal. We took pictures and sent them to the customer asking if he wanted this taken care of, he responded that he wanted to pick it up on the 18th for a trip and he would take care of it after that. ***** let him know that it was very dangerous to drive that way. He then said to go ahead and take care of it based on the quote we had sent him. We told him we could get it taken care of before he picked up the following day. ***** told him she would submit it to ************ and if they approved it she could refund it to him or they could call ************ and look at being reimburse for the payment.
  7/18/23 ***** called him and let him know it was done. He picked up on 7/19/23.  Note-the unit wasn't brought in for the brake issue. We discovered the issue and contacted the customer.
  
  Warranty was submitted and denied, due to user error, lack of maintenance, and user damage. RVC didn't deny the warranty claim. Our role is to facilitate the customer's warranty.  ************ said claim was denied claim.
  
  On 10/23/23 He dropped off the unit to have his spare tire replaced under his multiseal contract. He said he had a bald spot on the tire and had to put his spare on it. He did not tell us were this was addressed at. 
  10/27/23 ***** got with ****** and it was determined that his tires would not covered because of the contract he has. ***** relayed this information to ******************** and he was upset because he feels like nothing is covered so he wanted us to not work on it and he would be coming to get the unit. He picked up on 10/27/23.  MultiSeal is a product to keep tires from going flat. It has nothing to do with replacing a tire due to bald spot. 

  We understand ***************** is not happy with the way things turned out.  We have to represent the customer in facilitating their manufacturers warranty as well as after market policies.  We cannot and did not misrepresent the facts to ************ or the ******************  We will stand ready willing and able to facilitate ********************* warranties. 

  Regards,

  ********************

  Managing Partner

  RV Country 

  Customer response

  11/07/2023

   I am rejecting this response because:
  
  Complaint ID # ********
  Attn: *****************************
  Thank you for addressing my problem with RV Country, ****************, **. Unfortunately,
  I found their response to be missing some key items and several others to be untrue.
  Therefore, I will list these problems:
  We purchased a new 2022 ************ travel trailer on 6/30/22 from RV Country, Mt. ******,
  **. We had brake problems from the day of purchase. NO BRAKES. We were told that with
  use, they would start working. Not true. After two more returns to dealer, they were finally
  fixed. We had some other minor problems to be repaired.
  On 10/29/22 we left on a ***** mile trip. On 5/20/23, while about 75 miles from home, the
  right front brakes locked up. We were able to continue on home, but with intermittent sounds
  coming from area of brakes. This was on a Sunday, unable to get to a repair place, and
  unwilling to leave our ** parked alongside the freeway.
  During the week of May *****, we contacted RV Country, talked to ***** about our problems
  and needing to bring it in for repairs. This was well before our end of warranty period which
  was 6/30/23. She advised us that the first available time was 7/3/23, after our warranty
  expired. She said that ************ would honor our warranty, if WE called and that she was
  unable to schedule us any sooner. In our 60+ years of owning all types of **s, we always
  expected the dealer to make these calls.
  On 7/17/23, ***** advised us that they had found major damage to the brakes. We had
  advised the service department when we dropped the ** off that we suspected a serious
  problem. As we wanted to use the trailer for a scheduled trip, and the brakes were
  disassembled, we told them to go ahead and fix it and we would pay for the repair-until Grand
  Design would hopefully honor our attempt to have it fixed within the warranty period. Weve
  been denied reimbursement several times.
  Knowing this timeline, how can ************ even suggest that the cause was due to user
  error, lack of maintenance and user damage as stated.
  This reference to replacement of a tire was even more bizarre. They knew the tire had been
  severely damaged (worn to the cord) when the brakes locked up. Why they put multi-seal in an
  obviously destroyed tire is beyond us!
  Needless to say, we are not happy with RV Country or ************ although the brakes have
  been fixed and minor repairs completed-all considered to be out of warranty and out-ofpocket.
  

  
  

  
  

  Business response

  11/14/2023

  Dear BBB,

  We reached out on behalf of ***************** and asked ************ to reconsider reimbursement for the repairs.  They agreed to pay the claim under good will. They still hold to the conviction of brake damage is a result of lack of customer maintenance.  We can all agree on one thing and that is we all can justify our own position. I can certainly understand ********************** position. I'm sure I would feel the same if I was in his shoes. I'm not sure what brake maintenance would be involved.

  ********************

  Managing Partner

  RV Country

  Customer response

  11/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩