Customer ReviewsforRV Country

About 7 weeks ago we had work done on our ************ toy hauler that we live in full time. The roof when we brought it in was defective. ***** and ***** at ******* WA went above and beyond to help us get 1/2 of our roof replacement covered by ************ even though it was technically out of warranty. The roof was wavy and had major issues that both ***** and ***** speculated were caused by the original boards being installed too tight or something structural that needed addressed. A few weeks later we picked up our unit and paid almost $7,000 for our part of the roof **** (************ paying the rest). No one said anything about not completely repairing our roof. In April we took our RV on a trip to see my elderly parents in **. On our trip our roof membrane began lifting off of the roof while driving. After having another company take a look at the roof we discovered that RV Country hadn't fixed our roof at all and instead only placed a thin plywood layer on top of the original buckled/wavy roof and then the white rubber membrane on top of it. Basically, our messed up roof was covered up and not replaced or repaired at all. The roof under what they covered was a disaster and should have never been dealt with that way. If RV Country would have looked deeper into our roof like they said they were, then all of this could have been avoided, plus ************ would have helped pay to fix it. The new company fixed the roof properly and we had to pay again to actually make the repairs. Not to mention, our trip was ruined, we had to pay hotel and accommodations for two weeks while it was fixed. We have tried reaching out to RV Country and cannot get anyone to help us. We feel lied to, cheated and completely discarded. I own two businesses and I would never treat my customers the way we have been treated. Its been two weeks and nobody at RV Country will reach out. They have a 90 day warranty but I keep getting the run around on who is going help us.

We've reached out to the Robinsons to gather more information. We determined we didn't not correctly repair their roof. We are reimbursing them for the repair and taking action to see why and how we failed. Our goal is to learn from this experience and provide constructive coaching to our staff.RV Country Ownership

Horrible company! Bought our unit brand new needed some repairs when we picked up the repairs still were not made. We have signed documentation from the service and finance manager and here we are over a year later still waiting for repairs. Espy is by far the worst service advisor I have ever dealt with. This company is c*** and will will lie just to make a sell. save your time and money and go else where.

We regret ******************* feels we misled him on the type of service work provided. At the time of delivery on his new Heritage ***** trailer, ******************** signed and acknowledge RV Country does not provide mobile service. The form states "I/We future acknowledge that RV Country does not make service calls away form their location and it is my/our responsibility to get my/our RV to RV Country or anther authorized dealer for manufacturer warranty repair." Unfortunately, we cannot attach the form to this review. RV Country stands ready, willing, and able to address ******************** manufacturer warranty concerns or items we agreed to address prior to him taking possession on his new RV. We understand ******************** may not agree with our policies. He can choose to contact a mobile tech to address concerns. We more than happy to provide him of several that we would recommend.RV Country Ownership

We bought a Evolight from the Black Diamond facility. We were excited on buying our first new RV. This travel trailer is junk. We took it in for a slider problem and they stated they replaced the slider rails and motor. After the first week the slider failed once again. We took it to ******* for our first long haul trip and when we got to ******* our Air Conditioner failed. Had to have a service repair come out and tried to service and get it running. He advised we need a new unit. The one on my Rv was there lowest in quality. When we finished our trip the drawers under the seats fell apart. As well as the upper and lower trim inside the Rv was laying all over the interior and we were shocked. I know I went back to where we bought it and got the door slammed in our face. The sales man snickered at us and he said they are a dime a dozen and he couldnt come close to trading it in to the value we bought for. Then had nothing to do with us after that. I told him he should be a shame to sell this s*** !!! Hope he can sleep at night. Much more to go on but I hope you get me point. DONT BUY FROM RV COUNTRY very poor customer service. Forest River should stop this from happening. At least my old ***** was well built.

******************************* complaint has been brought to our attention. After reviewing the timeline of the transaction and deal processing, we found Mr. ********* posting of his transaction occurred in a timely manner. Our corporate office is in ****** ** where our admin staff processes customer transactions for all fifteen locations. We will not pay off trades until the deals has been funded. Mr. ********* contact was delayed more than a week with lender, BOM. With the ** season ramping up, *** like many other national lenders found themselves running behind on funding deals for more than a week. Once the deal has been funded, the file is then put in a que to be posted ,which allows payoff funds to be generated. ******************** did make another payment to cover his due date prior to RV Country paying both trades off. His lender will credit him the difference of the payoff and balance after his last payment. We find ******************** comments regarding fraud and unethical business practices as slander. His claims are furthest from the truth. We are not doubting his experience working in the lending and auto business, but it does not give him the right to pass judgment on another business practice. We have been in business now for 62 years. We have 450 good honest hard-working Americans who love what they do and who they do it for. Its not all about working for RV Country, but for the ** enthusiast who are some of the best people youll ever meet.

Bad experience today (6/6/2023) at RV Country in Fife WA. Went to take delivery of a GD 23G Toy Hauler purchased at the Puyallup RV Show (May 4-7, 2023). Hard to believe but the Sales Mgr presented a different vehicle from the one I purchased: Vin# and the MSRP sticker didn't match; the generator was missing; other details were different; MSRP sticker was nearly $10K below the MSRP sticker price for the Vin# I agreed to purchase. I had also agreed to pay extra for a special tire treatment and nano-glass polish, but I saw that these things and general detailing likely had not been done;. They either sold my trailer to someone else or they were pulling a scam by substituting/switching product. I refused to take delivery and I ask for and got my deposit refunded. Sales Manager repeatedly tried to explain what they did as an innocent mistake. Beware! I feel sorry for my salesperson, who was great, if she loses $$ due to this bungle by management. Lost this deal and my time ... but will keep shopping other dealers.

The unit that Mr **** was interested in buying at the RV Show was sold to another customer prior to him agreeing to numbers. During the show a lot of sales occurs which can lead to customers missing out on a unit when another buyer agrees the same unit. We switched to another identical brand and model, which we believed was equipped to be the same. We built the deal on that stock number. The customer still had information on the other unit that had already been sold. At time of delivery we noticed the difference of the Generator and offered to install the generator at no cost to the customer. It would have made it a loser deal, but offered to do it to maintain customer satisfaction and honor what we thought we were doing in the first place. The customer chose not to allow us to fix the mistake and unwound the deal. When we realized our mistake we did everything reasonably possible to make him happy. We did everything possible to live up to the promise we made to the customer. It was his choice to walk away from the same brand, model, and equipped as the other unit. Not sure why he was so stuck on a unit that thousands of people walked through at the show. The better unit was the second one we had back at the lot.

The business is putting their spin on this and it contains alternate facts, misstatements ... definitely not the truth) -- Re: Business response (lower case), My response (UPPER CASE) ... • The unit that Mr **** was interested in buying at the RV Show was sold to another customer prior to him agreeing to numbers. THE NUMBERS WERE DONE AND A $5,000 DEPOSIT WAS ACCEPTED BY THE BUSINESS FOR THE SECOND UNIT THEY HAD BACK AT THEIR LOT ... WHICH THE SALESPERSON SHOWED ME AFTER LEAVING THE RV SHOW. I AGAIN INSPECTED THIS UNIT DURING A FOLLOWUP WALKTHROUGH VISIT AND TO CHECK HITCH-BALL HEIGHT TO-TRAILER FIT WITH MY TOW VEHICLE.  • The customer still had information on the other unit that had already been sold. I WAS GIVEN THE INFORMATION FOR THE UNIT SHOWN ME BACK AT THEIR LOT, NOT THE ONE THEY HAD SOLD AT THE SHOW ... THAT'S WHY THE SALESPERSON TOOK ME TO SEE THE UNIT BACK AT THEIR LOT. • The better unit was the second one we had back at the lot. THAT IS THE UNIT I BOUGHT, NOT THE ONE AT THE SHOW THAT WAS ALREADY SOLD. The fact is ... they switched the unit and yet tried to deliver the switched unit for the numbers already done and in the computer. I noticed the different Vin# and went to check the unit and found it different, dirty, and missing features and equipment ... so I refused delivery and asked for a refund of my deposit. Possibly, they were just confused, but it seems to me to be more than that. If they would have just stuck a "SOLD to ****" sticker on the unit I bought, this bad experience might have instead been a good one for both parties involved.

We purchased a 2022 Reflection 268BH from RV country in Mount Vernon, WA. We have had the coach out two time for a few days each. The slide is now stuck and won't come in/ out. The service department can't says they can't get us in until august, I have tried calling the manager for days w/ no return call. This is the first summer we have an RV w/ our kids, have 5 trips planned and can't get our coach serviced thats under warranty. We will have to cancel ALL our trips if this is the timeframe. We have called multiple mobile techs who say they can't service it onsite. This customer service is not acceptable for the amount of money that was spent. All we want is our RV fixed so we can use it for first summer.

Our service manager was able to reach out to ******* to address her concerns. We created an opening so she wouldn't have to wait for service. She stated she didn't leave a message for the service department but did for the sales department. Our sales manager was off for a couple of days which led to no response. We can do better by making sure our phone messages are up to date.