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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed my mother (****** ******) up for a Brother Multi needle machine education class that was to take place on 12-8 and 12-9. I paid 49.95 for the class. I'm not sure of the circumstances that took place in the classroom; but i was called by Ms ******** ****** at about 930 am on 12-8 and berated for signing my mother up for that class, because i owned a machine similar to the one that was being demonstrated, and i did not purchase it at Ms ******'s shop. Ms ****** was very rude to me and stated I should have bought my machine at her shop, and was very upset with me for not purchasing my machine at her shop. I have previously bought other sewing machines there. My mother and i do not live together and my owning a machine purchased elsewhere, and my mother taking a class at Ms. ******'s shop should not have any bearing on each other. It was totally inappropriate for Ms. ****** to call and bully me for my mother being in the class, and me not purchasing from her store because i had shopped around for a better deal. The interaction was completely unprofessional. Ms. ****** further told me to inform my mother to not return to the class on 12-9 and that she was not welcome. The class fee was refunded to me. I was told i was no longer welcome in the shop.Business response
12/16/2022
This was a "Try before you buy" event for students who did not already own a multi needle machine and had never experienced one before. ***** signed her mother up for the event. We discovered the morning of the first day of the event that *****'s mother was participating in the event to learn how to use *****'s machine that she had purchased at another store at a lower price to help ***** with her embroidery business and LEARN how to use the machine. The event was clearly marketed as a "try before you buy" and not as a "Learn how to use your machine". AVS provides full support and training for machines purchased in our store as ***** has experienced with her first machine purchase approximately 7 years ago. She chose to make her next purchase at another store and that is where she needs to go for support on that product. I called ***** and informed her that her mom was not qualified to participate in this event. ***** told me to go tell her mom to leave. I said no, I would never embarrass a person like that. I informed ***** that her mom could stay the rest of the day and complete the two projects and I would feed her lunch but a full refund would and was given to ***** since she was not able to attend the second day. This was a limited seating with only a certain amount of $15,000 machines available to us to provide for this event. We needed to keep as many spaces available for students who fit the criteria of the event as advertised.
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Contact Information
5233 N Blackstone Ave
Fresno, CA 93710-6703
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.