Business ProfileforEmpower Solar, Inc.

We had a ground mount solar system installed as an aggregated system. It was to include 5 meters. We are with SCE as the power company. The system was up and running on Sept 4th 2023. We received our first bill on Oct 4th 2023. They did not set it up as aggregated. Only 1 meter. I notified Empower in ****** on 10/16/23. Spoke with ******* on October 17 & 20th& 24th & also on 10/25/23 & many other times in October. I continued to talk w them through Nov, Dec, Jan, and every month since. I have been assured that paperwork was submitted to Southern Ca ****** and they were waiting. On 2/19/24 I was copied from a submission to ****** (*** Aggregation). ****** was asking for correction on information submitted with a 10 day window to correct it. However they did nothing. The problem was they submitted a new application instead of a program change request. More phone calls followed. I have spoken to SCE *** people. The *** people only let you leave a voice mail and they say it will be returned in 1-3 days. They are forthcoming with information but they cant do the submission. It must be submitted by the solar company. Since the February submission that was cancelled because Empower did not correct it within the 10 day window there have been no submissions. I last spoke to ********************* at Empower on 5/29/24. I am always assured that its in the works. I am currently wailing for a call from SCE *** who I also called on 5/29/24 At this point I think that Empower is just giving me lip service. 10 months have passed since I received my first SCE bill and saw that I was only having 1 meter credited. Ive paid over $5,000 dollars so far on power bills. How do I get them to do their jobs?