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ComplaintsforAllied Storage Containers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We rented allied container to protect our things while we did the addition and everything in side molded and anything wood feel apart. Things that were left to my husband by his parents, pictures, furniture, all my Christmas stuff. It is heartbreakingBusiness response
12/09/2021
To whom it may concern,
We have received a letter from the BBB. This is our response to our customer’s claim.
We rented a container to Mr. **** ****** back in November 2018. The client requested the unit to be picked up Oct 2021. During the time 11/2018 – 10/2021, we never heard from the client. Almost 36 months that container set on their property. We do not manage or maintain the container once it is on the customer’s property. According to our driver and photos our customer provided, this container sat in damp dirt. I have no idea if the client ever checked on all their belongings during the 36 months. Most clients would. I personally have family heirlooms in a container and I check it a couple times a year. I have for the 20 years the items have been in the container.
The container did not leak nor fail in any way. What occurred is the client set a steel container in damp, moist dirt in a damp moist climate and never opened it. We all know that condensation can occur in these elements. That is not a fail on the container. That is science. That will happen with any sealed container in a damp environment. A lot of our clients will set containers on railroad ties or gravel or pour concrete pads for a long term container. This client chose not to.
Even though we are not responsible for what happened, we felt bad. We offered $300-$400 to the client to offset their disposable costs. They shunned our offer.
Please let me know if you need anything else from us pertaining to this case.
Warm Regards,
****** *******
Allied Storage Containers
Customer response
12/09/2021
I am rejecting this response because:
I was told this is a older unit, that this rarely happens but they feel bad and never were we told anything about raising it up as for checking I did and called the company about a month before to say I smelt mold and we will be returning it but never would have thought that it would ruin my things.They should be held accountable.Thank you the Yaeger’s
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.