Business ProfileforDerrel’s Mini Storage

Dear Better Business Bureau:I am writing to file a complaint regarding my experience with ******'s Mini Storage on Spruce. I rented a temperature-controlled unit for 10 months, paying $173 per month, amounting to $1,735 at the time I decided to move out. Despite contracting for a secure unit with lighting, there was no light throughout my rental period. After multiple unsuccessful attempts to resolve the issue, I had no choice but to relocate.Shortly thereafter, I discovered that my storage unit had been flooded, resulting in the destruction of all my furniture valued at over $7,000.00. This was particularly frustrating because staff had assured me that my unit was "bone dry," which turned out to be a blatant lie. The site manager, *****, was dismissive and rude, and the area manager, ***** *******, never returned my calls. ******** care is evidently not a priority for this company.This misrepresentation, lack of accountability, and negligence reflect an alarming disregard for customer trust and well-being. I request that the Better Business Bureau take appropriate action to hold ******'s Mini Storage accountable for their failure to provide the services promised and the resulting damage to my property.Thank you kindly. Sincerely, *************************************