ComplaintsforAzteca Tires
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 17,2021 around 2:45 pm. I, *********, as a custom went in to have my tire’s valve fixed at Aztecas Tires.The main owner scratched my new rim and decline to repair it. He only apologized & returned my $30 but i wanted my rim repaired since he cause the damage. I also told them to please be careful and asked if they were able to do the job prior to accepting their services.Business response
11/08/2021
Hello, I'm responding on the complaint of ********* Herrera,
I wasn't aware of scratching her rim, before she took off. Then about 5 minutes later she came back crying to me about scratching her rim.
I told I was sorry and couldn't do anything about it
So I did return her money back. I did feel bad cause she was crying.
I'm guessing she was so mad that, she even left a bad review on my Google business page but later on she took it down.
The next day after she came back with her boyfriend/husband
Still complaining and crying about her Wheel being scratch.. then again I did tell her husband it was my fault. And that I did returned her money back.
The only reason i charge $30 for a valve stem
Is cause its the one for her sensor, but she wouldn't understand that.
Customer response
11/08/2021
I am rejecting this response because:
I did not leave a negative response on their google business page, just an explanation of the incident, also never took it down. I want his business liability insurance to cover the damage rim. I didn’t need the $30 refund. I just want the damaged rim fixed.Business response
11/15/2021
Hello, I sent the screen shot, on how she left a bad review. She took it down write after I told her about it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.