Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/2024 we purchased a replacement motor for our vehicle 2018 chrysler pacifica. Dealership put in motor and we paid balance on 10/4/24. Motor came with warranty ******* miles/years. On 12/9/24 I called service **** and advised vehicle turning off and not running right. Service **** told me check battery. Vehicle continued to drive worse so we returned vehicle on 12/16/24 and it's still there today. ********** is now saying company that makes motors is denying the claim and will not replace. We would like vehicle repaired and returned with no extra costs.

  Business Response

  Date: 01/31/2025

  Customer did come in and paid for an engine replacement. The warranty is through the manufacture not the dealership. The manufacture has denied warranty on this engine due to out side influence. Being the failure of the catalyst convertor coming apart.. Causing internal engine damage. We have already explained this to our customer and have given her the manufacture phone number. We as a dealer have gone  as far as we can go with the manufacture. And the manufacture denied any warranty.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 26, 2024 vehicle was towed to Fresno Chrysler in Fresno, CA for an engine replacement. They ordered a used engine, but it was not the correct engine. ****************** approved the claim and paid $6,300. We have a $500.00 deductible. The check was cashed. After numerous phone calls Chrysler said they are waiting for ******** to give OK to return engine. Round and round we went over next few weeks with no results. Finally on Friday, Jan ************************************************************************** the next. Spoke again with ******** on Monday the 13th and he said all is still moving right along. 15 minutes later got a call from Chrysler service and he said his supervisor said they will not put in a used engine. Only a new one at $19,000. So now my vehicle sits there with thousands due for labor, parts, storage, etc to have released. We have no vehicle now and have not received any kind of compensation from ********. Something is very very wrong here

  Business Response

  Date: 01/22/2025

  Customers vehicle was towed to dealership in need of an engine ***lacement. Contacted customers insurance company and provided estimate for a remanufactured engine (OEM). Customers insurance company responded with a quote number for a used engine from a  third party. Once engine arrived found engine to be wrong and from an older make and model. Also engine was for a rear wheel drive, customers vehicle is a front wheel drive. Contacted and informed insurance agent and customer. Customer has contacted dealer and told service *** that they settled with the insurance company and vehicle was going to be towed out and salvaged. Contacted insurance *** to pick up used engine, was told would be picked up but has yet to be. Once engine is picked up will refund any money owed to insurance company.

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 ************* from this business on May 11th 2024. On this day the bank was closed but I intended to purchase the vehicle using cash, not financing. I was going away for a five day work trip, out of state. We talked about the options to take the Jeep home or place it on hold for me on the lot, the business tried getting me to finance the vehicle but I resisted and remained true to not financing. My seller brought out a document to fill out, I refused. Then the owner of the dealership came out and talked to me he guaranteed the document, a financing document, was only going to be used if I didn't bring the cash in within 10 days (a form of assurance for the dealership) I assured them I only needed until the 17th. After being assured that the document was mearly a way to protect their interests I filled it out. I brought the cashier's check for $45,386.94 on the 17th of May. About a month after the transaction took place I received a letter from ****************** stating that a loan application was recieved and a hard inquiry had taken place to Experian. I have since been in contact with the dealership management in requesting that they remove this credit inquiry as this was not what we agreed on. To this day I am attempting to clear my credit history of this inquiry via calls and meetings withe the bank and Experian. The dealership has continuously blamed the bank for this, but the bank could not have filed for a loan without the dealership submitting an application. I am seeking a resolution, an apology, and to help others avoid this.

  Business Response

  Date: 07/03/2024

  The owner has sent ****************** a letter trying to get this situation handled.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 6 I took in my 2021 jeep rubicon into jeep of Fresno because the Check engine light turned on. The car was diagnosed with a transmission issue. The car stayed at Fresno jeep for a total of 27 days. Once the repairs were a completed jeep informed me that I would have to pay for the rental car out of pocket. I contacted corporate and they agreed to pay for the rental car but not for the days that the order was back ordered for.

  Business Response

  Date: 06/10/2024

  Unfortunately, When calling the corporate office they can authorize rental days. But when the dealership submits the warranty claim they will only pay a certain amount of rental days. The dealer will submit for all of the rental days. If the dealer is paid on all of the days that the customer was in the rental, then the dealer will reimburse the customer. Once the claim is submited and paid. It is out of our control if the parts go on a back order. Thank you.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original issue: Engine stalling Deposit of $1300 for diagnosis Quoted price: $5200 for a transmission rebuild or $6800 for a new one. I opted for the rebuild.Second deposit of $1400 for repairs Total fixing price was: $5445.02 Front driver side rim was broken and I was quoted $2000 for the replacement rim, none of the speakers work in my car and was told that my car is too old when it's a 2019. My car was dropped off on 2/26/2024 and I picked it up on 4/15/2024

  Business Response

  Date: 04/18/2024

  Customer brought his vehicle in on **********. Concern being that the vehicle when first started in the morning , that the vehicle would stall after putting it into gear. And intermittantly will lose power and had no acceleration. Customer authorized tear down of the transmission. Customer was then called again we needed to remove his left front tire and wheel to gain access to the transmission. He was told that the wheel lug nut/stud was seized  and stripped. And that there was a possibility that the rim would be damaged when trying to remove it. Customer did authorized to move forward on 03--07-2024 @8:58am. The stud and lug nut was removed. And the wheel was damaged. Work was complete. Vehicle was ready for pick up on 04-04-2024. Customer did not pick up the vehicle until 04-15-2024. Customer came back with two concerns one being his damaged wheel which he already knew that there was a possibility of that happening prior to him authorizing for us to move forward. And was made aware of that before picking up his vehicle. And as far as the speaker  that is non-related to the repairs that were completed. This vehicle has never been into our dealership for any type of maintenance or repairs. The dealership has no financial responsibility in regards to the customers concerns.

   

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jeep Cherokee in December 2007 with a lifetime warranty. I also added bumper to bumper for an additional price. The dealership told me that all I had to do was get oil changes at their location every 3k miles. I kept my end and have the paperwork. In 2017 my water pump was replaced under warranty. In 2021ish I placed a call inquiring about some minor electronic issues that I wanted replaced. Fresno Chrysler told me that I was no longer under warranty because I didn’t have a “5 year inspection “. I, like many others were never told of a 5 year inspection. According to corporate, my lifetime warranty was terminated 5 years after I purchased the vehicle (2012) because of the 5 year inspection. I have paperwork that proves my vehicle was at Fresno Chrysler within the 5 year inspection grace period every 5 years. This could mean that the dealership intentionally did not advise me of this service requirement and also did not complete them. It is a free inspection. The dealership also told me at time of purchase that I needed oil changes every 3k miles. This was also false. Manufacturers suggested interval is 6k miles. Which means I also paid for twice as many services as were actually needed. My agreement with Fresno Chrysler was not met by them and I believe they share fiscal responsibility if not reinstatement of the lifetime warranty.

  Business Response

  Date: 03/09/2023

  When the customer purchased the vehicle new there is a form that is signed by the customer stating that there is a inspection that is needed every 5 years from the date of purchase. The customer signs that and is made aware of that. And the manufacture does send reminders out a month before and a month after the 5 years when needed to the customer. The dealership is not responsible for the customer not having the inspection done. And the dealership does not void the life time warranty, the manufacture does that.. The customer as a choice as far as the oil and filter services. The owners manual states for the oil change to be performed at 6000 miles or 6months whichever occurs first. Some customer prefer to change the oil sooner than that. Thats customers choice. Thank you for your time.........

  
  

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband’s vehicle required a recall so we had an appointment for 12/9/22. My husband dropped the car off at 8:09am & the service center said it would be ready by end of day which is 6:00pm. The service center did not call us & it was approaching 6:00pm so my husband called the dealership & they said the service center was closed & would be closed for the weekend so we can’t pick up the vehicle until 12/12/22. This is an inconvenience, my husband did not agree to his car being held all weekend, we both have jobs & need our car. So my husband called the dealership again on 9/10/22 & spoke with someone named ******. ****** said there was nothing he could do & that we have to wait until the service center opens up on 12/12/22. My husband asked if there was a manager he could speak with & ****** told him he was the manager & when my husband asked to speak with someone above ****** he told my husband that there is no number & we have to wait until 12/12/22 to speak with someone hire up. My husband asked ****** for a rental car for the inconvenience because they had promised that the car would be done by 6 PM 12/9/22 & ****** said that they don’t do that. I checked the website for the dealership & ****** is listed as a sales associate, not a manager. So he lied to us & denied us of speaking to a manager & when I asked him to give me a corporate number he said that there isn’t one & that the dealership is family owned. He also denied me the number to the owner & said i can speak with the owner on 12/12/22. We need our vehicle ASAP

  Business Response

  Date: 12/13/2022

  Good morning, Spoke with Mrs, ****** on 12-12-2022. Service advisor did not contact customer when vehicle was complete. I apologize for any inconvenience that we may have cause. Offered customer one oil change at no charge..

  Thank you

  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 185****0, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-15-22 I called on the car dealership Fresno Chrysler Dodge on ********** Ave. Fresno, CA. to have them diagnose and service my van's transmission. I have a 2016 Dodge Grandcaravan with transmission issues. The places we took it to (AR Transmission and Electric Laboratories), all referred us to the dealer as a final resort since they are incapable of working on it. Fresno Chrysler Dodge Dealership has in it policy NOT TO SERVE cars they list as "TOO OLD" to work on. Our van is only 6 YEARS OLD! The dealership excludes and is a form of discrimination of people who own vehicles they feel do not meet their standards to work on. This is unfair to the Dodge vehicle owners. Fresno Chrysler Dodge only wants to serve high end clientel that make higher income rates to afford their prices. I will also be filing a complaint with CA Consumer Affairs and the Federal Trade Commision.

  Business Response

  Date: 11/18/2022

  We do not discriminate at our Dealership. Mrs, ***** is dealing with our Clovis store now. We do apologize for any mis-understanding. Thank you

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2020 jeep compass in June 24 2020, a few days after I purchased the car, it has been having a lot of issues; Taking the car back to Fresno dealership has been a hustle so Visalia dealership has been the nearest place to service the car, recently I had to leave the car at the dealership in Visalia for over a week making it an inconvenience for me to commute to work. June 26 2020, the driver side window wouldn't go all the way down, took it to visalia dealership for the entire day to get fixed. August and September, screen will shut down while driving, or wouldn't turn on as I started the car. took the car to the visalia dealership again, just so one of the workers could tell me that I was seeing things and that there was nothing wrong with my car. October to December same issue, same issue with screen. finally dealership found the problem and replaced the screen of the car. January 2021, same issue April 2021, same issue June 2021, car started to shake, died in the middle if the street, screen shut down, had to tow it to the dealership in Visalia, car had to stay there for 4 days, another inconvenience. July-December 2021, screen will go off here and there but not all the time. Didn't take it in for service since, i didn't want to be told that i was seeing things again. May 2 2022, took car for service, oil change, tire rotation, general inspection, apparently car was in great condition. June 2022, shifting gear lights were off, screen showed battery light on, and eventually service engine. Finally a message "STOP SAFELY, VEHICLE WILL SHUT OFF SOON" car left me stranded in the middle of nowhere. Within 15 minutes was able to turn it back on. vehicle got taken to the Visalia dealership towed. When vehicle arrived to the dealership I received a call saying that there was nothing wrong with the car, I provided pictures of every time, messages came out in the screen. Finally dealership found out the problem saying it was the alternator. July 2022

  Business Response

  Date: 07/26/2022

  First of all iam sorry that the customer is having concerns with there vehicle. The dealerships cannot do an exchange. The customer would have to contact the manufacture, if they would like the vehicle bought back or an exchange vehicle. That would be between the customer and manufacture. We can just repair the vehicle, as we do not manufacture them. The contact number for the manufacture is 1************** The customer has never been back to our dealership for any repairs. And of course is taking the vehicle to Lampe which is closer to there home. Has the customer ask to speak with the service manager at Lampe? 

  Thank you for your time.

  Customer Answer

  Date: 07/27/2022

   I am rejecting this response because:
  
  

  
  

  Feeling sorry for me did not fix my car problems. Taking  my car to Visalia Lampe Jeep dealership for services, was the best option for me.The dealership is less than ten miles away from home, and naturally is easier for me than going to Fresno which is more than fifty miles away and losing a whole day of work plus an exorbitant cost of towing. After repeated visits to Lampe dealership for the same problem, which was never fixed, I reached out to Fresno dealer and was told that earliest appointment was over two months out. I was also told that I can have my car towed  and dropped off prior to the appointment and leave it there till they get to it. To me that was not a good option, I had no choice but to take my car back to Lampe again. 

  
  

  I did have a conversation with Lampe Service Manager, it was his suggestion that I should pursue “Lemon Law Process,” since the problem wasn’t fixed and continued to occur.  

  Business Response

  Date: 07/28/2022

  As I stated in the last email we do not manufacture these vehicles. And yes my suggest is to call the manufacture. They are the ones that would  decide if the vehicle would qualify for a re-purchase.

  Thank you.

  Customer Answer

  Date: 07/28/2022

   I am rejecting this response because:
  
  No i am not satisfied with the dealer response. I would like to continue with this claim and initiate contact with the manufacturer. Please advise me on who will initiate the contact, me or Better Business Bureau.