Business ProfileforEcoWater of Central California

EcoWater of Central California ************************************************************* Phone ************ Invoice 95548A Approximately a year ago, I had my system serviced due to filling up with water. At that time the venturi was not working correctly, (even though it had all been serviced a short time before). At that time I was told that the face plate was not working but it is under warranty. I called EcoWater to inquire about the faceplate and asked if I was going to have to pay another service call for them to come out and fix it. *** said she would call me back. I never received a call back and found that the tank was again filling with water. I used the bypass valve and shut the system off, thinking that I would hear from EcoWater and they would take care of it.Now, nearly a year later, I get a call from ***** at EcoWater and it is again time for service of my system. I explained to ***** about the faceplate, and that I had never been called about it and that because it was not working correctly, that I put it in by-pass mode. She said she would make sure that the correct part came out. *** came to do the service, 11-13-23 m which included 375 membrane, annual R/O service which I then received and additional bill for $68 to pay for the warranty work. I emailed twice requesting and explanation why I am being billed for something that is under warranty. I never received and explanation, but I did receive another invoice for $68. I called, and again spoke with ***, I never received an explanation. The exchange of the faceplate amounted to unplugging the old one and plugging in the new one. I was presented with a bill for $388.45, which I paid on the spot. Unless I receive and explanation why I am being billed additional money for warranty work, I do not intend to pay this additional bill. An explanation would include that the company charges EcoWater for this service, or does not pay for this service in writing