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ComplaintsforAames Fire & Water Works and Febco
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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased this valve (Febco Series 765 1” valve) in Jan 2018 on Amazon to replace a 20-yr old valve that finally gave way. As others have stated, the turn handles rust within 2 yrs. I live in Houston where we have maybe one to two hard freezes each winter (not a harsh climate). Nevertheless, I always safe my sprinkler system. When I went to open the main line valve at the beginning of the 2021 spring season, I noticed that my valve was leaking. Not knowing where it was coming from, I shut it off. We have had a very wet year in Houston, so I haven’t needed to use the sprinkler system. As a recent storm has torn down fencing and broke a PVC spicket being fed directly from my sprinkler system, I decided to address this problem before replacing any fencing or any PVC pipe. When I went to activate the main line water flow, the valve was shooting water EVERYWHERE!!!. While I only had a small trickle at the beginning of the growing season not knowing where it was coming from, I now have a geiser flowing from the back of the valve through a large opening in the metal housing/chasis (see pics). How does metal at the main ball valve joint split open like this long after any freezing weather and when all pressure above the main ball valve is relieved throughout the winter? This is simply a manufacturing problem, a weak point in the metal pour. I need another NEW valve, but will not buy from this company again, unless they are willing to replace the current valve free of charge. Replacing these is no easy task, so a 1 year warranty is insufficient if I need to do this every 2-3 years. I have seen the other negative reviews…..none of which have been answered directly by the manufacturer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.