ComplaintsforUPS Store #4097
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wednesday Aug 30th went in for a live scan done my *** worker paid $99.00 for the job to be done. worker did negligent job to rush me out of store Because it was busy. Live scan was done faulty due to faulty finger print quality and Job negligence, live scan was rejected by *** because of quality of fingerprinting contacted *** about Live scan status because my employer needed to view it online to start a new job asap that Monday. Called *** by phone *** told me live scan was rejected by *** due to faulty low quality, Contacted store to bring Situation to their attention to received a refund or redo worker supervisor refused said they were unable to do so unless I had rejection letter at hand to receive a redo, by time i received rejection letter (weeks later) did not get the job thanks to *** faulty livescan, work was done by Livescan operator and bad machine quality, worker (live scan operator) who rushed the whole process was aware of situation was rude when i contacted and spoke to her about Situation, Eventually received a rejection letter weeks later from *** Contacted store about issue and asking for refund and still refused! Days of going back and forth with *** store for refund became a hassle, Contacted my bank, Made them aware of situation to file claim or stop transaction but could not do so as *** already took money from my account my bank offered me a temporary credit of $99.00 until they investigated the situation to see it *** was at fault. *** store lied to my claims department bank when contacted by them and Making false claims that job was done correctly and told them I received livescan with no issues. So they wouldn't have to refund my money. My bank eventually took temporarily credit back of $99.00 because *** store lied to prevent refund to be retrieved from their behalf. *** store never re-did my live scan at all. or refund!Please Better Business Bureau I would like a full refund from them They need to admit their at fault and refund for their Inconvenience. I have rejection letter from *** and email from *** about poor fingerprinting quality and letter. It's too late for a redo as we're in December. I would like a refund. I feel they may have done this before two others and simply got away with it and I want to prevent this from happening to others. This *** needs to give good quality care and customer service and And learn to take fault for any mishalf and give refund for it on their part. Thank you.Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to this *** Store on 12/07/2021 to get ********* services because I have been offered employment at a school district. The request was for Fullerton Joint Union High School District but this store sent the results to Fullerton Elementary School District. When I returned a couple days later to tell them of their mistake, they insisted it had been done correctly and said if I wanted to re-do it they would have to charge me for the service again. I paid $30 the first time and tried to get them to see that it had been sent to the wrong place (Fullerton Elementary School District instead of Fullerton Joint Unified High School District) but they told me the mistake was on the part of my new employer having given the wrong code. I did go back to my new employer to check on this and they told me this had happened to other prospective employees in the past from this *** Store. I again contacted this store and asked for a refund because I did not receive the services I requested which was to send the results to Fullerton Joint Union High School District and they said they would not refund my payment because they had performed the service (even if it wasn't done correctly). I find this to be completely unacceptable because I did not receive what I paid for and feel they were completely unwilling t to admit their mistake and rectify it. I think that others should be made aware of this unsatisfactory customer service. It would also be good if they could be helped to correct their system so this doesn't happen to other customers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.