![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforImperial Spa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Friday, May 24, 2024 From 12:00-1:30 Appt. I went to This Spa First got a scrub and literally put my head into the table and it was moldy mildew. Scratched so hard that skin was raw.Then went to another room for a massage where they put a hotstone plate right near my head while I was relaxing for massage and then ***** put Several Scalding Hot stones on my shoulder and back despite that she herself could not hold them they were so hot.There was no sheet or towel between the Stones and me, she just plopped them on not even making sure they were the proper temperature! I jumped up shouting this is burning and called in another person and they all didn't really seem to care. Meanwhile ***** was pretty preoccupied answering her cell phone while I was getting a massage! When I spoke with manager **** she refused to give me a refund. I mean really I went there to relax(I have been there many times before and I think it is new management?) not to have to question the cleanliness, not to be scalded and have marks and be so stressed and worried if they are trained or even concentrating when answering phones, etc. **** said Oh I will refund you $30 and I said I want it all refunded but I will start with the $30.00 She suddenly said Oh $210 is paid I just won't charge you another $30 for the hot stones. What a Sham. Suddenly she is saying my services are $240.00 so she doesn't have to refund anything! And I know better that you pay ahead!!! I said I want to talk with the owner. She said The owner was in *********** and I asked for a contact---email What's App whatever. She said she would tell him. Please! how will I trust that? I tried to email other contacts etc Nobody got back to me because I don't think anyone is supervising. This is ************************* and ************************* and Unsafe!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.