ComplaintsforJiffy Lube
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went for oil change. I had new engine put in few months ago. Due for oil change so I brought it here. First guy was very nice and respectful. I got it done on Friday jan 27th, 2023 approx around noon. Drove home. Went to leave today (which is next day around noon) on freeway I noticed I heard some noise and kept getting louder. Pulled off freeway , my entire skid pan was dragging and hangin on by one bolt!!! I had my two little kids in the car. I called jiffy lube right away. The guy name ****** didnt care, tried to kinda blame me saying people come in with loose things or missing things all the time. Then if that were case why didnt someone say anything? If that were true, then you didnt do the do work and charged me for it if it was left that way. Which was a lie because I just put new engine in my car few months ago put in. This is first oil change it needed. Havent had one issue. Until I came here. Then his solution to them putting my children and myself lives in danger, damaged my car, and lost parts. He said for me to bring it in, for him to put zip ties on it. That was his solution to fixing their mistakes. I said absolutely not, I did not come in with zip ties and damage Im not leaving with zip ties and damage. Nor did I get refunded for the oil change. This is unacceptable. Now Im scared what else did they do to my car while I was there? I would like a full refund, replacement of the skid pan and bolts and any other damaged caused at the bare minimum. For another shop to do the work. I do not trust this place. Especially when they have zero remorse for any of it. Just scary people like this are working on our cars and charging double price now.Business response
03/03/2023
This complaint came in the mail today. However, this customer was taken care of by our customer care manager. Please advise if you need any other information.Respectfully,***********************Store Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.