ComplaintsforOc Custom Retrofit
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my car put into shop due to rock chip damage. Shop said I needed new headlights cause lenses were messed up. Shop couldn't get any reasonable ones in time so I HAD the Shop order these ***** dollar headlights from OC. At first he was great at communicating and. It was once the sell was done that hes decided not to help. Said lights came with warranty so within first 4 months they had to be sent back for warranty work on cheap lights going out. Then he sent them back right before warranty expired and it came back with screws sitting in the headlight it doesn't work and he has completely stopped responding. This was all during his warranty. It's not my fault his lights were cheap. Well I went searching his IG to warn others and found out A LOT of others are having that same issue. I've been very patient and sent MULTIPLE MULTIPLE EMAILS AND direct messages and all have been ignored. Even on their contact us site. I want the money back so I can actually get lights that work from a reputable company. These are so bad i had to remove and put used messed up ones back. It's been a complete mess and more than me have issues. He's not sending people their product. You will see I tried contacting several times over several months he stopped responding and I've seen a lot of issues with others on his Instagram account **********************. Many complain about going out and not working within 6 days or they still haven't got it
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Contact Information
12836 Palm St Unit 3
Garden Grove CA, CA 92840
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.