ComplaintsforBrookhurst Dental Group
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To whom it may concern:My name is *************************** and I am a self-appointed Patient Advocate for my mother, ***********************. *************************** was a cash patient at Brookhurst Dental Group BDG located in ************. **************** is a senior citizen and requires accommodations for her health conditions and has limited English-speaking skills. I had dropped *************** off at ***** Brookhurst St., ************************************ for her impromptu appointment on 11/05/22, at 9:50 am. While parked, **************** contacted me via cellphone, asking me to come into the BDGs office because she was concerned about the information the receptionist had given her. When **************** asked general questions about the procedure, the female Vietnamese receptionist/manager became agitated and began disrespecting **************** for having limited English-speaking skills. The receptionist spoke English with a Vietnamese accent, which made it challenging for anyone to understand, let alone ****************. When I became involved as a Language Translator for **************** and the receptionist, the receptionist directed her agitation with me for translating on behalf of ****************. Immediately, the receptionist pushed an English consent form in front of **************** and demanded she sign it Before any discussion regarding treatment procedures with both **************** and me. The receptionist provided me with a packet of multiple consent forms and I looked through them to find a Spanish form. The office had other languages available but did not have a Spanish-translated form. I became ****************** Patient Advocate at that moment and advised her not to sign the Consent form because of the receptionist's demeanor and lack of professionalism. I used a firm tone of voice with the receptionist to imply that we will need the patient records FIRST before we consent to any procedure for todays visit. The receptionist returned with several printouts and threw the documents at ****************. I picked up the documents and advised
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.