Business ProfileforTote Bag Factory

We placed 3 separate orders with the Tote Bag Factory for custom tote bags and paid in full for all orders at the time of the order.May 10, 2022- Order ****** for ***** custom totes- no issues June 27, 2022- Order ****** for ***** custom totes at a rate of $4.12 per bag ($37,080/9000 bags)- **** tote bags arrived damaged and unusable; Weston ***** is owed $22,248 July 28, 2022- Order ****** for ***** custom totes at a rate of $4.12 per bag ($37,080/9000 bags) - Weston ***** received 2,592 out of ***** totes in acceptable condition. But two pallets arrived damaged and unusable, and were picked up by the freight carrier/returned to vendor; Weston ***** is owed $26,400.96 Total owed to Weston *****: $48,648.96 *** stated that our June ******************************** August 2022. The order was broken up into two separate shipments. Though the first half of the shipment arrived intact in August, the second shipment of two pallets was delivered, without warning, without tracking information, and without confirmation of delivery, over the Labor Day weekend (September 2022). Because we had no warning of the delivery, the pallets remained outside during the holiday weekend, in heavy rain, for multiple days. When our operations resumed on Tuesday, September 6th, we discovered that none of the **** bags were salvageable due to mold. On September 7th, we reported the unusable bags to the *** (within their reporting window). Our July 2022 order was still outstanding. We directed *** to deliver the order in January 2023. 1 pallet was delivered on April 19, 2023 (arrived late but in acceptable condition). The remaining 2 pallets did not arrive until May 1, 2023, and they were damaged and unusable. *** arranged pickup for these two pallets.Despite multiple requests and more than a year of communication regarding their service, *** has never refunded us for the thousands of damaged tote bags.Weston ***** requests a refund of $48,648.96 for the damaged totes.